I transferred my Gas & Electricity to BG in November and received a text message from t...

GetHuman-jrbroad's customer service issue with British Gas from December 2019

Help with my British Gas issue
The issue in GetHuman-jrbroad's own words
I transferred my Gas & Electricity to BG in November and received a text message from them on **.**.** requesting meter readings which I provided. I received an acknowledgement by text on **.**.** that the readings had been received. I have received no other paperwork or agreement.*As a new customer, I need all the contract details, including those for direct debit authorisation without further delay.**John Broad.***, St. Michaels Gardens,*South Petherton,*Somerset,*TA** *BD

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British Gas

Customer service issue
Reported by GetHuman-jrbroad
Dec 11th, 2019 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 1002 others
0 customers following this
Items needed
Account holder name
Account number
Billing address

Timeline

GetHuman-jrbroad started working on this issue
Dec 11th, 2019 4:10pm
GetHuman-jrbroad indicated the issue is not fixed yet.
Dec 11th, 2019 8:45pm
GetHuman-jrbroad confirmed the issue is fixed. Hooray!
Dec 12th, 2019 6:05pm