British Gas Customer FAQ

If you've found out that your gas supplier is Scottish Gas, you can set up an account by visiting their website. You'll need to provide some personal details, such as your name and address. You'll also need to provide your meter readings, so they know how much to bill you. Once you've provided this information, they will set up your account and you'll start receiving bills. You can also arrange to pay your bills by direct debit, which can be more convenient. If there's any issues while setting up your account, there is a link to the most up-to-date contact information right here on this page.

We're really sorry for any inconvenience. Sometimes, due to unforeseen circumstances, a gas engineer may be delayed or unable to attend a scheduled appointment. It's important to note that engineers can sometimes run late due to the nature of their work. However, if you believe there's been a significant delay or if they have not appeared at all, it may be a good idea to verify the appointment details to ensure there were no miscommunications or amendments. Please reach out to British Gas directly for confirmation. Remember to have your booking reference, account information, or address handy to expedite the process.

If your gas meter is faulty and not providing a reading, it's important to have it checked as soon as possible. You can have it independently assessed, yet British Gas may be able to help directly. If the meter is found to be faulty, the energy company should arrange for repair or replacement. British Gas will not charge you for replacing a faulty meter. However, during the time it's not working properly, the company might estimate your usage to calculate your bill. Always remember, it's important for safety and accurate billing that your gas meter be in good working order.

It sounds like there may be a mistake or misunderstanding. Usually, with a pay-as-you-go meter, you are only charged for the energy you’ve topped up. However, it's possible that the £49 could be a debt repayment or an error in the system. British Gas allows customers with outstanding debt to repay it conveniently by taking a proportion of top-ups. If you don't recall setting this up or believe there has been a mistake, it would be best to contact British Gas directly to resolve this issue. They should be able to provide further insight into the transaction detail and help you to rectify any errors.

If it's time for your annual service, British Gas will handle it for you. They will make sure that your boiler and central heating system are working at their most efficient and safe. They'll look for potential problems that could cause breakdowns in the future. You'll receive a reminder when your service is due if you're a HomeCare customer. If you're not a HomeCare customer, you can book a service for your boiler online or over the phone. It's good practice to have an annual service, even if your system seems to be working fine, as it can extend the lifespan and efficiency of your boiler.