BOOKING REF KQA*JI *My husband and I booked a special holiday to the Maldives to celeb...

GetHuman1543185's customer service issue with British Airways from November 2018

Help with my British Airways issue
The issue in GetHuman1543185's own words
BOOKING REF KQA*JI *My husband and I booked a special holiday to the Maldives to celebrate our **th wedding anniversary and my **th. As my husband is *ft *in I decided to pay for seating with extra legroom. I selected seating in row ** for both outward and return journey as this clearly showed on the diagram as having extra leg room, however when we boarded, we discovered that this clearly wasn't the case. Not only this but we ended up sitting behind a family with a baby who cried for much of the journey.*I'm bitterly disappointed and I don't understand why you would charge a premium for these seats, also why are you showing them as being much more spacious than others on your diagram?*We are flying back home on **th and I'm keen to hear how you plan to remedy this for us, at the very minimum I expect you to provide us with extra legroom seats for our return journey and refund the premium that we paid for our outward journey.*I am emailing you rather than phoning as calls will cost me £**minute.*I hope that you will be able to rectify this and look forward to hearing from you as soon as possible.*Yours*Sarah payne
GetHuman1543185 did not yet indicate what British Airways should do to make this right.
I have an issue with British Airways too
How GetHuman1543185 fixed the problem
We are waiting for GetHuman1543185 to fix the problem and share the solution with the rest of us customers.
Please help with my British Airways issue
Do you have a customer issue as well?
We can help you get British Airways's attention and get better help faster. Tap below to get started.
Having British Airways issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would British Airways email you?
This email address isn't valid

British Airways

Customer service issue
Reported by GetHuman1543185
Nov 12th, 2018 - 4 mons ago
I have an issue with British Airways too
Fixed
Seen by 3 customers so far
Similar issue to 2078 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Phone number on account
Timeline
GetHuman1543185 started working on this issue
Nov 12th, 2018 5:35am
GetHuman1543185 indicated the issue is not fixed yet.
Nov 13th, 2018 8:40am