My flight reference number is: UTLGU*. My name is Donna Smart. I booked a flight on We...
GetHuman1143261's customer service issue with British Airways from September 2018
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The issue in GetHuman1143261's own words
My flight reference number is: UTLGU*. My name is Donna Smart. I booked a flight on Wednesday, September **, **** – Chicago to Luxenberg round-trip. My visa credit card was one of the ***,*** cards hacked in the British airway system. As a result, I had to pay for a rush replacement and have to wait around today for this replacement Visa credit card requires a signature to accept delivery. I called your customer service department this morning and spoke to: Sharmishtah. I am requesting free advance seat placement for my international flights. She told me to call back in two hours which I did just now and now all lines are busy and I was told to call back some other time! I am joining a group who are on the same flights and I’m paying almost * times more than some who booked earlier – $****. I hope you understand how I feel that this it is insult to injury having had my credit card data compromised! I do feel that free advance seat placement is fair compensation for my trouble! Thank you in advance for your help with this matter. Donna Smart
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