My name is Aleksandra Woznica and I work at SamKnows Limited in external affairs. I ass...

GetHuman787080's customer service issue with British Airways from June 2018

Help with my British Airways issue
The issue in GetHuman787080's own words
My name is Aleksandra Woznica and I work at SamKnows Limited in external affairs. I assist in all internal and external CORE issues. The reason for my email is that my company is looking for transaction that your company might possibly have processed. This would have been an amount of £***.** I have emailed Shannon Stewart attaching bank statement and the transaction tracker that shows that your company was involved in the transfer. Unfortunately she did not get back to me. The first payment went out on the **th of April ** of amount £***.** which is correct and the second payment went out on the same day amount of £***.**. Can you please verify if you have any unclaimed issues for this amount?*This could have been a wire transfer error. It is imperative that we get this issue resolved ASAP. The organization where the funds should have been transferred back is very frustrated. The funds have been missing for months. Your immediate attention to this matter would be greatly appreciated. We still believe that outstanding amount of £***.** will be returned to us by the end of next week (the latest) to avoid legal actions.*We look forward to hearing from you.*Aleksandra Woznica Accounts Manager
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British Airways

Customer service issue
Reported by GetHuman787080
Jun 15th, 2018 - 9 mons ago
I have an issue with British Airways too
Fixed
Seen by 3 customers so far
Similar issue to 489 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Phone number on account
Timeline
GetHuman787080 started working on this issue
Jun 15th, 2018 1:14pm
GetHuman787080 indicated the issue is not fixed yet.
Jun 15th, 2018 2:15pm