Vanguard *******-****-A* on Woods Mower. Flywheel sheared * teeth during start. I thi...

GetHuman-jsreed's tech support issue with Briggs & Stratton from May 2018

1 view
 | 
155 similar
 | 
0 following
Help with my Briggs & Stratton issue
First: share to improve GetHuman-jsreed's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-jsreed to get a Briggs & Stratton rep on the line!
Always use the GetHuman Phone tocall Briggs & Stratton. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-jsreed may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-jsreed's own words
Vanguard *******-****-A* on Woods Mower. Flywheel sheared * teeth during start. I think the engine kicked back - not sure. replaced flywheel with new. Thought it was direct replacement, came with front cover, screen, looked like **C in your drawing for this model. Flywheel had M****** and *I ** B*B painted on it. Can't tell whether it is small or large magnets, since the inside magnets are covered with a ring. After installation, the generator coils all burned up during the first mowing. Battery was fully charged before the mowing. Don't know what to purchase to remedy this problem. Please help with part numbers of generator coil, regulator, and, if needed again, flywheel.
GetHuman-jsreed did not yet indicate what Briggs & Stratton should do to make this right.
I have an issue with Briggs & Stratton too
How GetHuman-jsreed fixed the problem
We are waiting for GetHuman-jsreed to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Briggs & Stratton's attention and get better help faster. Tap below to get started.
Having Briggs & Stratton issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jsreed fixes it.
This email address isn't valid

Briggs & Stratton

tech support issue
Reported by GetHuman-jsreed
May 1st, 2018 - a yr ago
I have an issue with Briggs & Stratton too
Not resolved
Seen by 1 customer so far
Similar issue to 155 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-jsreed started working on this issue
May 1st, 2018 10:39pm