My Boost Mobile service for both texting and making calls has not been working since Su...

GetHuman-thelickd's customer service issue with Boost Mobile from October 2019

Help with my Boost Mobile issue
The issue in GetHuman-thelickd's own words
My Boost Mobile service for both texting and making calls has not been working since Sunday **********. Internet works about **% of the time. I have contacted Boost customer service twice now to no avail. I got disconnected after ** minutes *st time and after getting the run around for over an hour *nd time, the "Supervisor" (that i had to request to speak with * times before I transferred to) was completely full of ********. He first told me that they were upgrading my local cell tower to *G service for my benefit and that service would likely be down for less than a day from when they first were notified by customers that there was a service outage in my area. I questioned why the time that they received notice of an outage from customers had anything to do with this problem, since he had just told me that they were upgrading a tower and therefore obviously would have already known that service would be out. He didn't answer but instead put me on hold. When he returned, he informed me that due to improvements being made to upgrade equipment for *G, service would be restored in approximately ** hours and that once again, all of this was for my benefit. *(Sure it is!!, especially since i don't even own a *G phone)*Anyway, when I continued to call him on his B.S. and requested to speak to another person or Department above him, he told me that they had all gone home for the day (never mind the fact that this was at approximately *:** am PST) and hung up on me.*At this point, I would just like to know what's really going on and a realistic date & time, if one even exists, that they expect that service will be restored.

GetHuman-thelickd did not yet indicate what Boost Mobile should do to make this right.

How GetHuman-thelickd fixed the problem
Boost apparently heard all of the complaints and restored service a day earlier than they threatened to keep it down
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Boost Mobile

Customer service issue
Reported by GetHuman-thelickd
Oct 29th, 2019 - 2 years ago
Fixed
GetHuman-thelickd shared how to fix
Seen by 8 customers so far
Similar issue to 27935 others
0 customers following this
Items needed
Name on account
Phone number
4 Digit PIN

Timeline

GetHuman-thelickd started working on this issue
Oct 29th, 2019 9:14pm
GetHuman-thelickd shared this issue with followers on Twitter
Oct 29th, 2019 9:14pm
GetHuman-thelickd indicated the issue is not fixed yet.
Oct 29th, 2019 9:15pm
GetHuman-thelickd indicated the issue is not fixed yet.
Oct 29th, 2019 9:15pm
GetHuman-thelickd indicated the issue is not fixed yet.
Oct 29th, 2019 9:15pm
GetHuman-thelickd indicated the issue is not fixed yet.
Oct 29th, 2019 9:15pm
GetHuman-thelickd confirmed the issue is fixed. Hooray!
Nov 1st, 2019 4:07am

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