I called boost this morning and spoke with Alex about my data usage. I had a difficult...

GetHuman-vrichbo's customer service issue with Boost Mobile from November 2018

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The issue in GetHuman-vrichbo's own words
Get the unlimited data that was sold to me ... I called boost this morning and spoke with Alex about my data usage. I had a difficult time understanding her and asked for a supervisor. Alex put me on hold and never returned to the phone. When I tried to call back my phone service had been disconnected and my bill has already been paid but not due until ********. I then called boost from my landline and spoke with Sophie who put me on hold and never returned to the phone. I called back and spoke with Eva who put me on hold and never returned to the phone. I waited on hold through all of these calls for so long that my fully charged battery went dead on my landline. I've contacted the BBB but someone at boost needs to help me now. My phone number which I've had for ** years is in jeopardy
They disconnected my phone and my bill is paid
Give me my money back
About * years but I'm looking to change to another company
I've contacted the BBB
I have an issue with Boost Mobile too
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Boost Mobile

Cell phone
Customer service issue
Reported by GetHuman-vrichbo
Nov 24th, 2018 - a yr ago
I have an issue with Boost Mobile too
Fixed
Seen by 4 customers so far
Similar issue to 12358 others
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Timeline
GetHuman-vrichbo started working on this issue
Nov 24th, 2018 7:04pm
GetHuman-vrichbo indicated the issue is not fixed yet.
Nov 24th, 2018 7:04pm