My son purchased a refurbished phone threw boost online, he was excited, waited patient...

GetHuman912983's customer service issue with Boost Mobile from July 2018

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The issue in GetHuman912983's own words
My son purchased a refurbished phone threw boost online, he was excited, waited patiently to receive his phone that he purchased with his first pay check... Phone came in... Now the problems is, it is clearly not the phone he purchased... I need this resolved by someone who can help, this is not ok! The phone he purchased is an iphone * plus ***g silver, $ ***.**. Now what we recieved was a refurbished iphone *s plus in rose gold... Clearly not the phone ordered! Called boost but they said they would have to get back to us in **hrs... This is unprofessional, and unexceptable... The only reason I told my son to go threw boost was because we have a family plan... And I wanted to stay with boost... I am really considering changing projects, please help!

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Boost Mobile

Customer service issue
Reported by GetHuman912983
Jul 24th, 2018 - 3 years ago
Fixed
Seen by 1 customer so far
Similar issue to 4136 others
0 customers following this
Items needed
Name on account
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4 Digit PIN

Timeline

GetHuman912983 started working on this issue
Jul 24th, 2018 7:00pm
GetHuman912983 indicated the issue is not fixed yet.
Jul 24th, 2018 7:01pm

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