Boost Mobile Customer Service Issues

Hello, I placed an order for a Moto G6 Play yesterday and intended to use the promo code "summer," but it didn't apply. I've been a happy long-time customer of your company. I'm wondering if I could still apply the promo code or receive a 20% credit instead. Here are the order details. Thank you for your help. Have a great day. ORDER INFORMATION: Order Key: ek-bepp-[redacted]99 Product: Boost Moto G6 Play Quantity: 1 SKU: MOT19227BBB Promotion Code: Order Cost Summary Phone and Accessories Subtotal: $99.99 Shipping Fee: $0.0 Device Deposit Amount: $0.0 Tax: $7.0 Order Total: $[redacted].99 BILLING INFORMATION: Zeitler, Carol [redacted] Julia St Green Cove Springs, FL [redacted]-

Due to my financial constraints, I am unable to change my phone service or travel to a larger town to address this issue. I have been a loyal customer for over 13 years, primarily due to these limitations. Although I made my payment today, I received a message indicating that I have exceeded my data limit and will experience reduced speeds. I am frustrated by this practice of forcing customers to upgrade plans whenever this occurs, as it feels dishonest. The poor connectivity in my area leads to frequent dropped calls, making it difficult to communicate effectively. The high prices I pay for such subpar service are unreasonable, especially considering my disability. I urgently require assistance from a customer service representative, but it is challenging to find a contact number. The lack of a direct line suggests to me that the company may be avoiding accountability. I strongly believe customers should have the choice between speaking to a live representative or interacting with automated systems for efficiency and respect.

On July 5, [redacted], I added $50 to my Boost Mobile account with a card from Vons. After receiving a text, I checked my balance in July only to find it at zero. I visited a Boost Mobile store and was told I had used the balance for international calls or texts. I assure you I did not make any such calls or texts as I only have contacts within the United States. The store didn't refund me. I believe I'm a victim of fraud losing my $50. Is it possible to prevent international calls and texts on my account to avoid this in the future? Kindly block them and email me the confirmation. Once done, I plan to top up my account again. If blocking isn't an option, please inform me.

I purchased the service on July 8th and required a new SIM card, which I acquired on the 12th. Unfortunately, I discovered later that the phone I received from a friend was defective. I had to wait until July 31st to purchase a new phone. Initially, I was informed that I would not be charged until I activated the SIM card. However, I am now being informed that I owe a bill starting from the 8th, even though I only used the service for three days with the SIM card. Additionally, I paid $10 for reactivation of the faulty phone, which I never used the SIM card in. My number is [redacted]. Can someone please assist me as this doesn't seem fair.

I purchased a Samsung S6 from the Boost Mobile website with a 90-day warranty for refurbished phones, and I really like it. Unfortunately, it suddenly stopped turning on and only shows a blue light while charging. Since it was within the warranty period, I sent it back to Bright Star, the warranty company, but they claimed I sent the wrong phone initially. After clarifying with Boost and resending it, Bright Star acknowledged their mistake and accepted the phone. However, they now insist it's not covered under warranty due to a cracked screen, even though I never dropped it and it was not cracked when I sent it in. Despite their claims, the phone is back in my possession without any cracks. I've contacted them again, but I need my phone to be fixed. I appreciate any assistance with resolving this issue.

I purchased a Galaxy J3 Prime that was previously linked to MetroPCS. The phone has been unlocked using the unlock app. I have tried using my Boost Mobile SIM card in it, but the phone doesn't work with Boost Mobile service. I don't have a MetroPCS SIM card to test it, and I prefer using Boost Mobile. I need help with the correct APN settings or any other necessary steps to make this unlocked device function with my Boost Mobile SIM card. Despite the phone being unlocked, I have not been able to make it work with Boost Mobile service even after trying various APN settings.

I am frustrated with the lack of response from Boost. Please suspend my service retroactively from July 20th to August 1st. My phone is currently in Texas for repairs, causing me inconvenience. Despite multiple chats, my due date was incorrectly set to August 26th instead of the 15th. I have not utilized the service during this period, and this issue should not be so complicated. If this matter is not resolved, I will switch my number to another provider and share my negative experience with others. It has been challenging to reach out to customer service and encounter misinformation. Please rectify my due date promptly so that I can continue with my activities without interruption. Thank you for addressing this promptly.

I am encountering issues using Google Play for in-app purchases. Whenever I attempt to utilize Boost Mobile as the payment method, I receive messages stating either "Payment unsuccessful" or "Payment exceeds account balance." Despite having nearly $[redacted] in my account, it claims that a $0.99 purchase surpasses the available funds. Can you assist me in resolving this matter? It is becoming increasingly frustrating. My phone number is [redacted], and the account is under the name Lateefah Brown, with the pin [redacted].

The service at Boost Mobile on Nome and Colfax Ave in Aurora, Colorado is the worst. Today, I paid my cell bill three days in advance, but the hotspot service is not working. My brother showed Mr. Hid a plan for $80 a month with 40GB of hotspot and unlimited data, so I wanted to add money and change my plan. However, my monthly plan doesn't restart until August 15, [redacted]. I'm tired of the rude and disrespectful cashier. This isn't the first time I've had a bad experience at this site. Last month, I purchased a starter kit that didn't work, and they refused a refund. The manager never addressed or helped me, the cashier was rude to my husband, and they didn't assist in his language. They were also unhelpful with the Xfinity services. I'm very disappointed with the company's racism, discrimination, and overall rudeness displayed by the cashiers.

Good day, I have been trying to contact Boost Mobile by phone, but have not been successful. I still have my issue unresolved. I want to unlock my device to use it with any phone company because I am in La Paz, BCS where there is no service center nearby. People here use other phone carriers, so I need help to unlock my phone for use with any company. Device make and model: HTC phone Phone number: [redacted] Username: [redacted] I hope to receive a prompt reply and assistance. Thank you

I am having issues with my phone's Touch ID after getting the screen fixed. I suspect it was a scam as the person who fixed it only accepted cash and assured me everything would work. When Touch ID didn't function, he asked for more money to put in a new screen. Initially, he quoted $35, but now he wants an extra $50. I am upset and believe an investigation is necessary as Apple mentioned something unauthorized was removed from my phone.

I am looking to switch providers because Boost Mobile has been unhelpful in resolving issues with my LG phone. Despite having the correct information, I am unable to access my Gmail account. I visited a Boost store, but they were unable to assist. Both phones under my account, one being broken, making it essential to get the other phone working. Boost transferred the phone, and I can receive calls, but I am unable to use it effectively. As a person without a permanent home, having a working phone is crucial. Despite my loyalty to Boost, the lack of assistance may lead me to switch providers. Any help in resolving the phone issue or providing another phone would be greatly appreciated as purchasing a new phone is currently not an option.

I am experiencing ongoing issues with my internet service. Despite multiple attempts to address the problem with your company, the service remains poor. I have received inappropriate messages on my device, affecting my ability to use the internet effectively. I have warned your company several times to no avail. If these issues persist, I will be forced to take further action, including potentially seeking legal recourse. Please address this matter promptly. Thank you.

I received the cell phone flip phone I ordered via FedEx on July 31. It arrived within the expected time frame, around August 2. I discovered that Boost Mobile doesn't support Tracfone, which led me to attempt to return the phone. However, due to FedEx's process, the return initially failed. After some back and forth and a missed scan, I eventually managed to "refuse" the package for return roughly a week ago. Since then, I have attempted to contact Boost Mobile but have encountered difficulties as they require my cell phone number, which I am unable to provide. The communication from Boost Mobile now asks for my email address, despite them emailing me initially. I am now unsure how to proceed and seek assistance regarding the return and communication with Boost Mobile.

I am experiencing issues with my Boost cell phone, ZTE MAX XL 4G, which stopped working on August 11, [redacted]. My daughter drove me to the Boost store in Greenfield Indiana, which unfortunately was closed. A helpful female employee suggested sending the phone to the company, mentioning a possible insurance coverage issue. While in the store, I came across the Boost LG Stylo 4 and inquired about the return policy. I was informed about the 7-day return policy. Upon trying the Stylo 4, I noticed issues with the battery not holding a charge as well as my previous phone. When I tried to return the Stylo 3 the following day, I was told there are no refunds. As a senior citizen relying on a dependable phone for medical reasons, I am eager to resolve this matter promptly. Thank you.

After relocating to Logan, Utah, I switched from Cricket Wireless to Boost for faster internet speeds. My husband and I purchased two phones with new lines. Boost had assured me their internet was better than Cricket, but it turned out to be a terrible experience. The internet is extremely slow, and customer service was unhelpful and rude. They blamed the slow speed on the lack of towers in the area. I tried downloading an app and it's still incomplete from yesterday. I would appreciate any assistance to improve my internet speed, but if that's not possible, I would prefer a refund.

I have not received the proper service or internet I am paying for. I would like a refund for this month's service, August 18, [redacted], totaling $30. My attempts to contact you have been unsuccessful as I have experienced hang-ups and lack of assistance when trying to resolve this issue. I am now considering switching to Verizon even though it will cost me $80 due to the frustration I have faced with the basic phone calls and internet service. Despite my multiple calls to address this, I have been redirected or disconnected. My name is Jeff L. and I am disappointed with the situation. If I do not receive proper assistance tomorrow, I will take legal action to claim my $30 refund. Furthermore, if this problem persists, I will request a refund for the upcoming automatic payment tonight. Thank you, Jeff L.

As a current Boost Mobile customer, I recently experienced a frustrating situation in one of their stores. Despite needing a new phone due to a shattered screen, I discovered that the displayed phone prices had two separate amounts. When I attempted to buy a phone listed at $79.99, I was informed at checkout that the price would actually be around $[redacted].00 because I didn't qualify for an upgrade. This discrepancy left me feeling irritated as the additional cost was not clearly indicated on the display. I found it unfair that the pricing structure was not transparent, especially when my situation necessitated a replacement rather than an upgrade. This lack of clarity in pricing has understandably left me dissatisfied with the experience.

My credit card for autorecharge expired, causing my phone to stop working suddenly yesterday. Today, I reloaded my phone's credit via PayPal, which meant I couldn't immediately update my new card details on Autorecharge. After a 30-minute chat with customer service in India, I found out I can't update the details right away. I have to wait until a day before my recharge is due, then recharge and save the new card details for Autorecharge. This process seems inconvenient, especially when compared to other companies I deal with. What if I can't do this manually when the time comes? Boost promotes Autorecharge as a "set and forget" service; however, the current process is not as seamless.

I have two issues I need assistance with. Firstly, I am unsure when I am eligible for an upgrade. Secondly, a few weeks ago, I contacted Boost regarding my inability to access the internet or watch videos on my phone. The customer service representative mentioned that there were network improvements in progress in my area and assured me I would be reimbursed for the service disruption. However, I have yet to receive any credit, and now my phone service has been disconnected. I expressed my concerns about continuing to pay for a service without receiving compensation. Can someone from Boost address my situation promptly as I would prefer not to switch to a different provider?