Boost Mobile Customer Service Issues

I purchased a Samsung Galaxy S7 from Boost Mobile online two to three weeks ago. Recently, I've been encountering an issue where the phone displays a message saying "SIM card locked, please power cycle your phone. If problems persist, please call customer service." Despite multiple attempts to power cycle the phone, it continues to display the same error message indicating the SIM card is locked or invalid. I would appreciate receiving the domestic unlock code for the phone along with instructions on how to enter the code.

I've been unable to send text messages and keep getting the notification: "BSTFreeMsg Text message not sent due to low balance. Recharge account. To find Re-Boost Location from handset go to Web then Re-Boost Locator." I'm puzzled since I updated my card for auto-pay months ago and didn't receive any messages indicating payment issues. Although I made another advanced payment on the billing website with the same card (bank confirmed the transaction), I'm still unable to text without receiving the same error message. I recently got a new cell phone with the same number ([redacted]) and confirmed with Boost Mobile in New Castle, Delaware, that my plan, including insurance and auto-pay, remains unchanged. I'm feeling confused and frustrated as I've always been a loyal customer, never missing a payment with auto-pay. I suspect the issue lies with your system. Please resolve this matter promptly. Thank you. Robert W. [redacted] [redacted]

I am Horacio, a loyal Boost Mobile customer. For the past 12 months, my Galaxy phone has been mistakenly identified as an iPhone, causing technical difficulties with 4G connection and calls. I have experienced issues with calls being delayed or not received at all. Furthermore, my phone seems to be tracked without my consent. I am disappointed that despite promises of compensation and rebates, I have not received any. As a loyal customer for nearly a decade, I believe this is not the level of service Boost Mobile is known for. I urge Boost Mobile to investigate and address these issues promptly, as I am not alone in facing these challenges.

I was informed by your text support (which responded to an email I sent) that the local tower in my area would be operational before YESTERDAY. However, it is still not transmitting data. While phone calls are functioning properly, NO DATA CONNECTIVITY IS AVAILABLE from this tower. It has been a MONTH since this issue began, affecting numerous people in my vicinity, including a BOOST MOBILE STORE. Despite this, no repairs have been made. It seems evident that there is a lack of consideration for your customer base. I would have switched providers by now if it weren't for the fact that data services are unavailable from any carrier using this tower. I anticipate a prompt phone call and the dispatch of a technician to properly address and resolve the tower issue. Name: Andy Number: [redacted]

I have initiated a claim with FedEx regarding the order with the following details: Order Key: ek-bepp-[redacted]87 I paid $[redacted] for a phone that never arrived at my home. Despite being a loyal customer who has made multiple purchases for my family, this particular order was mishandled. Boost Mobile's lack of assistance led me to involve FedEx and I will be filing a police report against them soon. The customer service I received was disappointing as no effort was made to resolve the issue. I am extremely dissatisfied with how my case was handled and I have decided to switch all our family's phones to T-Mobile or Straight Talk. I never received my phone or a refund. As soon as I obtain the police report, I will forward it to Boost Mobile and hope for a resolution. After this incident, I will no longer be using Boost Mobile and will share my negative experience with others online and in person. Thank you. - Polly A. Phone: [redacted] Email: [redacted]

On Thursday, August 23, [redacted], I received a pre-owned Galaxy S8+ from Boost Mobile's website, with purchase number ek-bepp-[redacted]66. The phone is unused and still in its original packaging, but I found a hairline crack on the screen. I contacted customer service seeking an exchange, but was informed that only a refund was possible. The representative located my purchase after a 20-minute search and promised to send a return label with a specific number for the box. However, I did not receive the email containing the label. Upon calling again, I spoke with Ireene or Ileene, who informed me that no action had been taken on my order and directed me to the warranty department. Warranty stated that I had no customer number and promptly transferred me to a customer survey. After further calls, Nelson even disconnected our conversation without a solution. I simply wish to exchange the device and activate it through Boost Mobile. Your assistance is greatly appreciated. - Lisa

I have lodged a claim with FedEx for the order number referenced as Order Key:ek-bepp-[redacted]87. I spent $[redacted] of my hard-earned money on a phone that was never delivered to me. Despite being a loyal customer who has purchased numerous phones for my family in the past without incident, I am disappointed with the lack of assistance received from Boost. They declined to help me and instructed me to handle the matter with FedEx and file a police report, which I plan to do on Monday. Boost could have easily refunded my money and investigated the issue, but they chose not to. I feel unheard and unappreciated as a customer. Due to this unpleasant experience, I will be switching all my family's Boost phones to T-Mobile or Straight Talk. I will not patronize Boost again after the callous treatment and failure to resolve the situation, leaving me without the phone I paid for or a refund. This experience has been disappointing.

During our recent move from southern Oregon to Colorado, my husband and I faced significant issues with our phone service. We experienced periods without service, hindering our ability to communicate with important contacts, manage finances, and coordinate our arrival with our roommate and new employer. Reliance on our phones during the trip was crucial, and the lack of coverage severely impacted us. We are requesting a one-week extension to pay our bill, as my work as a rideshare driver depends on having a functioning phone. Additionally, we believe compensation is warranted for the challenges caused by the limited service coverage and the suggestion that our lack of service was due to not enabling roaming beforehand. We hope for a resolution without interruption to our phone service while our request is under review.

I recently purchased a T-Mobile phone from a friend at school and confirmed it's not reported lost or stolen. However, I'm having trouble unlocking it to use my Boost Mobile SIM card. Even though I can use it on Wi-Fi and have transferred all my data, I still can't unlock it. I'm considering visiting either T-Mobile or Boost Mobile store for help with unlocking it. Any advice would be appreciated. Thank you.

Today, I visited Boost Mobile in Plainfield to switch a line from another carrier to this company. While the advisor Joselyn was assisting me with the process, she initially asked for 2 phone numbers that I frequently called with the other operator. Later on, she rudely stated that she needed 3 or 4 numbers instead. When I insisted on providing only the two numbers as requested at first, she arrogantly replied that she could ask for whatever she wanted and called me a stupid lady. I confronted her about her disrespectful behavior, and she justified it by saying she was just doing her job. Regardless of her job duties, she had no right to treat me poorly, especially as a customer. If she lacks the attitude and willingness to assist, she should not be interacting with the public. We seek guidance and help from advisors, not verbal abuse. Customers are essential to a company and deserve respect.

I recently purchased a phone from your store during the $30 iPhone 6 promotion. My mother and friend also took advantage of this deal and were only required to pay for the phone since they ported over from another company. However, when I made my purchase and ported my number, I was charged for the phone and the first month. To my surprise, I discovered a second line on my account that I did not authorize, which appears to be fraudulent. I only own one phone and am very disturbed by this unauthorized addition to my account. Upon checking my account through the app today, I noticed another phone and phone number tied to my account. This situation is causing me distress, and I am seeking a prompt response to address this issue. I believe this is an unethical business practice and possibly illegal. Additionally, a PIN was placed on my account without my knowledge.

I am Craig Gates. I purchased a Boost Mobile top-up card from a Dollar General store in Kingman, AZ. Upon returning home, I discovered the card was missing from my bags but I had the receipt. After going back to the store and not finding the card, the staff advised me to contact Boost customer service. The representative took my details and the receipt information but was unable to reach Dollar General to transfer the funds. I was instructed to email the receipt to [redacted], but my attempts were unsuccessful. I hope this message helps resolve the issue as I rely on my phone for business and have been without service for four days now, impacting my work and customer interactions.

Hello, my name is Ryan. I recently bought a phone from a dealer in Troy, New York. I've been a longtime Boost customer and have encountered technical difficulties with my upgraded phone. I raised my concerns to the owner of the store but unfortunately, he was unhelpful and unwilling to address the issues. I tried reaching out to a customer service representative at the store before the 7-day return policy ended to express my dissatisfaction with the device and the poor customer service I received. I have valid complaints that I would like to discuss with a manager or corporate officer. It seems like there may be other customers who have also faced similar issues with "new" devices obtained through upgrades.

Boost has had my phone for almost a year now to fix a problem that wasn't there before. I took the phone in to replace the screen, and they had it for several months. They never called me to let me know when the phone was ready, as promised. When I picked it up and gave it to my daughter, she realized the phone was not hers. We took it back, and after several months again, they said they would call when it was ready. Despite many calls, they never informed me. When I finally went to get it, my daughter found out the camera was not working. After multiple visits, they fixed the camera without informing me and charged me more. I'm frustrated and considering reporting this to the Better Business Bureau. Thank you.

Since switching from MetroPCS to Boost Mobile, I've been experiencing frequent issues connecting to the internet despite having unlimited data. Approximately once to three times a week, I receive a message instructing me to turn off the WiFi, which is always off, and ensure my data is enabled, a step I always check. Regardless of the online activity, be it gaming or browsing on Google, I often get notified that I'm not connected to the internet, especially after 6 pm in Chicago. Despite following the troubleshooting steps recommended by the customer service representatives, who I struggle to understand due to language barriers, my phone problem persists. As a military member and IT student, I'd appreciate if Boost Mobile could assign English-speaking representatives to assist me effectively. If this recurring issue isn't resolved promptly, I may need to explore other service providers. My contact number is [redacted] with PIN [redacted], and I reside in Chicago. Your attention to this matter and a competitive offer for a new phone and plan would be much appreciated. Thank you.

Last Friday, I requested to switch my phone from pre to postpaid. I was informed it would take 48 hours. Today, on Tuesday, Sept 4th, I learned there was a delay requiring an additional 48 hours. I also discovered I actually wanted my phone unlocked, not just transferred. I was not asked for my email initially, preventing updates. This inefficient process is frustrating in today's era. Expedited service should be a standard. It's disappointing that such delays still occur in this time. I hope there is a way to speed up my request and resolve this sooner than in 2 days.

Hello, I am Wanda H. I am dissatisfied with my experience with Boost Mobile. Despite being a long-time customer, I have encountered issues with additional payments and upgrades. After purchasing a new phone without insurance and then switching back to my old phone, I realized I was on a different plan than expected, resulting in overpayment. Despite seeking help at a local store in District Heights, Maryland, I did not receive a satisfactory resolution. As a senior citizen, I am seeking assistance in rectifying this billing discrepancy. Additionally, I am troubled by the suspension of my granddaughter's account, even after paying my bill in advance with my bank card. I kindly ask for your help in resolving these matters promptly. Thank you for considering this as you would for your own family members in need.

I have been a Boost Mobile customer since I was fourteen, and now I am thirty years old. My father has also been with Boost Mobile for over fifteen years. I have been experiencing extremely slow internet service despite having a tower near my building. Every time I contact customer service, I receive the same troubleshooting techniques, or they suggest it may be my phone, which I have upgraded multiple times. The phone I currently have is only 5 days old and has been checked at a store, where they found no issues. Despite following all the instructions provided, the issue persists. While payments are received without any problems, I feel undervalued as a customer. I am considering changing my phone company unless a permanent solution can be provided. Kindly contact me to resolve this matter. Thank you.

My cell phone, number [redacted] with Pin [redacted], has stopped working and won't charge. As a home-bound Senior, it's crucial for me to be able to communicate with my support network. I suspect hacking or abuse. The last number that called me, which I tried to call back, is from Peru with the country code 52, a place I visited last Christmas. Unfortunately, I couldn't check the battery as I couldn't open the phone. I've been trying to reach out for help via "Asistencia" twice, but I keep getting an error when I try to send the message. Please assist me promptly by contacting me via email. I urgently need guidance on how to fix my phone, as I do not have an alternative phone to use. Thank you. Petra I. Hernandez Villa Cooperativa Calle 7 I-12 Carolina [redacted]

My father uses Boost Mobile and has an LG Xcharge phone. Recently, we noticed that he stopped receiving text messages, not through messenger, but regular SMS texts. While he can still send texts, he is unable to receive any from anyone. Initially, it began with him missing texts from me, and then progressed to not receiving any texts at all the next day. I reached out to customer service and was instructed to reset the phone using the code ##[redacted]#. After speaking with customer care and being transferred to technical support, unfortunately, we were still unable to resolve the problem. Thank you.