I had two phones under my account. On the last day of service, on my daughters phone...

GetHuman722089's customer service issue with Boost Mobile from May 2018

Help with my Boost Mobile issue
The issue in GetHuman722089's own words
I had two phones under my account. On the last day of service, on my daughters phone (*** *** ****) ((password ****)). I called and had the service terminated. They still took out the payment. I called Boost and they told me I had to go through my bank. I called my bank and they told me the complete opposite. It was a back and forth thing. I called back and Boost told me there was nothing they could do about the charge. My wife called back and we had the same result. We asked for a name, or badge number, but she said she couldn't give it to us because of privacy reasons. All I wanted was the money, that was for my daughters phone, to be transferred to the balance on my phone. I am not happy about this incident. She did not make one call or text for her month, but they can't credit my other phone balance. I almost went and changed services, but I am waiting on a response.
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Boost Mobile

Customer service issue
Reported by GetHuman722089
May 27th, 2018 - 8 mons ago
I have an issue with Boost Mobile too
Seen by 2 customers so far
Similar issue to 353 others
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Items needed
Name on account
Phone number
4 Digit PIN
GetHuman722089 started working on this issue
May 27th, 2018 1:38am
GetHuman722089 indicated the issue is not fixed yet.
May 27th, 2018 1:39am