Booking.com Customer Service Issues

I used the website to book a stay for my family in an emergency situation. My personal email and Booking.com confirmed the 3-night reservation. However, upon arrival at the Travelodge in Canton, MI, the front desk clerk and another staff member could not find any reservation under my name. They advised me to contact the third-party booking agent I used. I reached out via email and also spoke to the automated customer service, and it said that someone from customer service would get in touch within 24-48 hours. Due to the pending reservation and the credit card hold, I was unable to book another hotel, resulting in my family having to sleep in our car. I want to clarify that Travelodge and Booking.com do not have my permission to charge my debit card. Thank you.

My wife reserved a trip through Booking.com for a NYC getaway, including flights and a hotel stay. Unfortunately, she never received a confirmation number. Booking.com mentioned that without this number, the booking is invalid and will be canceled, yet the full payment was charged. Getting in touch with customer service has proven challenging as a confirmation number is required to navigate the phone menu. Despite multiple attempts, she managed to speak to someone from Booking once, who assured her the reservation would be canceled and a refund issued in 7-10 days. However, it has now been three weeks, and we are still awaiting the reimbursement.

Hello, I wanted to share my experience booking a taxi through your app last Wednesday, March 1st, after landing at Madrid airport. Unfortunately, we faced some confusion as there were no clear instructions on where to be picked up. After some wandering and assistance from another customer, we finally found out that we needed to go to level D in the car park to be picked up by Cabify. Due to the initial confusion, we had to deal with four cancellations, which cost us an extra €71.18 on top of the regular fee of €34. The lack of information and the drivers not being forthcoming about their location made the situation even more frustrating. Upon arriving at the correct pick-up point, the delay due to the high volume of customers resulted in the multiple cancellations, which seemed unreasonable given the circumstances. I hope you can look into refunding the €71.18 overcharge. I appreciate your attention to this matter. Best regards, Joan Barry

During our travel from Saskatoon, Saskatchewan to Punta Cana, Dominican Republic, we faced delays with our flights. When we found out we would be stuck overnight in Toronto, I turned to Booking.com to secure a hotel room. I made a reservation at the Comfort Inn and Conference in Etobicoke, Ontario on February 1, but promptly canceled it the same day at 9:00 p.m. I hold a cancellation receipt as proof. Upon returning home from our trip, I discovered a charge on my Visa statement for the room that was supposedly canceled. Despite receiving confirmation from Booking.com that the cancellation was successful, my credit card statement indicates that the room was booked on February 2 for a departure on the 3rd. We never checked in, and the hotel was informed on February 1 that our reservation was canceled. I kindly request assistance to address this erroneous charge. Many thanks, William and Peggy McLean

I am inquiring about a charge on my recent credit card statement. The transaction in question is dated 16/02/23 and appears as "Hotel At Booking.com Cambridge" for £[redacted].20. I do not recognize this expense and do not recall making such a payment. I have had all my previous bookings paid for, and I am unsure about the nature of this charge. I kindly request that you investigate this matter and provide clarification regarding the transaction from 16/02/23. Please reach out to me via email at [redacted] Thank you for your anticipated help. - D. Game

Confirmation # [redacted] Pin # [redacted] Email [redacted] Booking location: Velvet Orchid, Chiang Mai, Thailand Check-in: Feb 2 Check-out: Feb 5 I have been double charged for my booking, even though I paid in cash. I received a refund of $[redacted].62 CAD, however, I was originally charged $[redacted].88 CAD. I should not have any additional charges and still require a refund of $21.26 CAD. Furthermore, I received an email from booking.com today regarding a booking that I do not have. I have already submitted a form earlier today and have not received a callback yet.

I booked unit for January 1 to January 15, [redacted], but arrived to find out it had been sold and new owners wouldn't honor my reservation. Manager helped find another unit in the same building, but at a higher cost. I paid $[redacted] US initially and new unit was $[redacted] US. I'm requesting reimbursement for the price difference. Owner claims to have informed Booking.com about the sale, yet I was not notified. Seeking compensation for the stress caused. I've provided the invoice for reference. The confusion arose from different currencies used for rental. Just looking for $[redacted] US difference in Canadian dollars as compensation.

Hello, I flew to Mexico from Europe and booked a stay through booking.com at a glamping site in the forest. Upon arrival at night, we paid for our stay. However, we discovered a major railway construction project causing disturbances throughout the night and day, making it impossible to relax or sleep. Despite requesting a cancellation, the property has a strict no-refund policy. Although I acknowledge the agreement, the property failed to disclose these disruptive circumstances that contradict their usual service. I seek assistance in canceling the booking and receiving a refund. Reservation number: [redacted]. Thank you, Petra.

I have been attempting to cancel a booking with unresponsive hosts for over a week now. I informed them promptly that I could no longer reserve the space due to their inability to accommodate my requested check-in time, as I have a medical appointment on the same day. Consequently, I won't be able to make it. They have failed to reply or cancel my booking despite sending them three emails. I must escalate this matter to secure my refund.

I made a reservation via booking.com and specifically asked for an early check-in due to attending a funeral. Arriving at the hotel in Gloucester after traveling from Lancashire, we were unable to access the property as no staff were present and nobody responded to our calls. Unfortunately, we had to find alternative accommodation as a result. Booking.com is refusing to refund us without confirmation from the unresponsive hotel, which is no longer listed on their site. This situation indicates an issue with the establishment in question. It is crucial to receive a refund since we paid for a room that we were unable to use.

On February 21st, I inquired about canceling a booking for February 23rd and 24th for Kerry Thompson, with the payment card registered under Peter Backshall. The reservation was intended for February 9th during our visit to Ballina. Due to phone issues, I had difficulty securing the booking after several attempts, assuming the reservation at the Ballina Island resort was canceled since it was not recorded. Despite being assured no charges would apply, Peter Backshall's statement shows otherwise. Since there was a two-day window for cancellation, I am requesting a thorough investigation into this matter. Thank you, Kerry Thompson.

Jerel did not follow up with me as promised. It has been over 48 hours since we last spoke. I was assured a credit within 24 hours, but my account has not been refunded. When I contacted the hotel, they said no one had reached out about the issue, leaving me frustrated 9 days later. My $[redacted] room reservation was canceled due to no vacancies, yet I was charged with a confirmation number. I had to sleep in my car. I need a full refund promptly. The blame game between the hotel and booking.com is not helping. I am growing impatient and need a resolution soon. I want accountability and a fix, not more back and forth.

I am seeking a refund for one of the dual charges on my credit card for a Vancouver to Toronto flight. I am experiencing difficulty reaching customer service via phone and am unable to speak with a representative. The automated system repeatedly requests my confirmation number, even after inputting it correctly, and does not allow me to connect with a live agent by pressing 0. I kindly request prompt assistance regarding this matter. Thank you.

Hello, I reserved a hotel room at the End of America in Palm Beach Gardens, Florida. Upon check-in, I provided a card for a deposit against damages. The hotel mistakenly charged a different card for $[redacted] instead of the original card I used for booking. I kindly request assistance to contact the hotel to clarify that the room has been paid for and arrange a refund to the correct card for the deposit.

I am writing to inquire about the cancellation of my flight from Shenzhen to London on April 30th by Shenzhen Airlines. I would appreciate a full refund for this booking. My order number is 40-34 [redacted]. I have spoken with Shenzhen Airlines staff, who indicated that I am eligible for an unconditional full refund due to the cancellation. It would be greatly appreciated if you could respond promptly as I have an urgent matter to attend to. Kindly reach out to me via phone as my English proficiency is limited. I can be reached at [redacted]5. Thank you.

Hello. I would like to request a full refund for my Shenzhen Airlines flight from Shenzhen to London scheduled for April 30th that got canceled. The order number is 40-34 [redacted]. I've confirmed with Shenzhen Airlines staff that I am eligible for an unconditional refund due to the flight cancellation. Please get back to me promptly as I have an urgent matter. Kindly contact me on a Chinese number as my English isn't fluent at [redacted]5. According to Shenzhen Airlines, I am entitled to a full refund when a flight is canceled. Thank you. XueLian Chen.

I booked an Airbnb on Beach Ave in Atlantic City with my husband, Greg Peachey. We had to leave late last night, around 1 am, due to several issues in the rental. There were bugs, roaches, a sewer smell, a hole in the ceiling from what seemed like an upstairs toilet leak, and a large port-a-potty on the street. I reached out to Booking.com but the person I spoke with didn't seem to understand the severity of the situation. This was our first Airbnb experience, and it will definitely be our last. We have contacted the property and Booking.com multiple times but have not received a satisfactory response. We are requesting a full refund as we had to leave the rental. Your urgent attention to this matter is greatly appreciated. Please contact me as soon as possible. Thank you, Nicole Peachey.

I had made a reservation at Business Inn Hotel, but upon arrival, there were no available parking spaces for my car. Despite trying to find nearby parking, we were unsuccessful, leading to the cancellation of the reservation. The hotel manager mentioned that all their parking lots were sold out, which resulted in the cancellation. Please note this for your records to ensure I am not charged. Name: Olushola O. Phone: [redacted] Email: [redacted]

Hello, I have been waiting for a refund for over 12 days now. I received an email stating that my booking at 6aTo Hotel & Spa couldn't be confirmed due to a processing issue, and they have initiated the refund process. The email provides details like the transaction time/date and payment reference to assist in tracking the refund. I am just unsure when the refund will be finalized. Thank you.

I have been attempting to secure a refund for nearly a month now. Despite my efforts to contact the telephone number provided, I am continuously prompted for a confirmation and pin number. Despite providing this information, I have engaged with numerous customer service representatives and hotel managers. The hotel has confirmed the cancellation of my reservation, and even Booking.com customer service has liaised with the hotel. The hotel manager has sent the requested information via fax and email. Unfortunately, when I attempt to call now, I am unable to input my reservation number or pin. Each time I enter the information, the system prompts me to re-enter my pin and confirmation number.