I have booked many times through Booking.com and I have never had a problem. This time...

GetHuman-tinholt's Overcharge on Account issue with Booking.com from January 2020

Help with my Booking.com issue
The issue in GetHuman-tinholt's own words
I have booked many times through Booking.com and I have never had a problem. This time it is really bad. My reservation number is ********** for Ubud Village hotel in Ubud, dates **-** July ****. On your website it said it was discounted from NZ$*** to NZ $ *** if PAY NOW was used which I did. Although the amount stated $*** when I booked I thought you would automatically deduct $ *** . To my surprise on my bankaccount at first *** was mentioned as to be deducted and just now I noticed that NZ $*** , so even more was deducted from my credit card. I want this corrected asap. I have complained yesterday as well and got some replies that They would look into it but it only got worse. So please refund the NZ$*** asap and charge me the $*** as mentioned in your website for the Ubud Village Hotel. Looking forward to hear from you asap to get this solved. You can see that I also have made a book*ng for our whole family of ** for July *-* in Amed and will have to make more reservations so PLEASE solve this problem of overcharging asap ! John Tinholt

GetHuman-tinholt did not yet indicate what Booking.com should do to make this right.

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Booking.com

Overcharge on Account issue
Reported by GetHuman-tinholt
Jan 17th, 2020 - 10 months ago
Fixed
Seen by 16 customers so far
Similar issue to 14536 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-tinholt started working on this issue
Jan 17th 8:05pm
GetHuman-tinholt indicated the issue is not fixed yet.
Jan 18th 1:20am
GetHuman-tinholt indicated the issue is not fixed yet.
Jan 18th 1:22am
GetHuman-tinholt indicated the issue is not fixed yet.
Jan 18th 1:26am
GetHuman-tinholt indicated the issue is not fixed yet.
Jan 18th 8:10pm
GetHuman-tinholt confirmed the issue is fixed. Hooray!
Jan 20th 8:41pm