We booked a room for one night through booking.com. The hotel was the Melbourne Ardenle...

GetHuman3859184's Refund My Booking issue with Booking.com from October 2019

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The issue in GetHuman3859184's own words
We booked a room for one night through booking.com. The hotel was the Melbourne Ardenlea in Shanklin, IOW. My confirmation email said it was for a double room and I was charged for a double room. When we arrived, after waiting for ages, the hotel said that booking.com had reserved a single room, and they had no other free rooms. They said we would be refunded. This has not happened. And the replacement hotel we were forced to book ( as we couldnt get a ferry home until the next day) was more than double the price.*My booking reference was - *****booking.com*My email is *****@***.com*Please respond and I need this money refunded as our trip was ruined and I am considerably out of pocket.

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Booking.com

Refund My Booking issue
Reported by GetHuman3859184
Oct 31st, 2019 - 3 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 29169 others
0 customers following this

Timeline

GetHuman3859184 started working on this issue
Oct 31st, 2019 10:50am
GetHuman3859184 indicated the issue is not fixed yet.
Oct 31st, 2019 4:20pm
GetHuman3859184 indicated the issue is not fixed yet.
Nov 5th, 2019 10:55am