We booked a room for one night through booking.com. The hotel was the Melbourne Ardenle...
GetHuman3859184's Refund My Booking issue with Booking.com from October 2019
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The issue in GetHuman3859184's own words
We booked a room for one night through booking.com. The hotel was the Melbourne Ardenlea in Shanklin, IOW. My confirmation email said it was for a double room and I was charged for a double room. When we arrived, after waiting for ages, the hotel said that booking.com had reserved a single room, and they had no other free rooms. They said we would be refunded. This has not happened. And the replacement hotel we were forced to book ( as we couldnt get a ferry home until the next day) was more than double the price.*My booking reference was - *****booking.com*My email is *****@***.com*Please respond and I need this money refunded as our trip was ruined and I am considerably out of pocket.
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