I booked Apartment tout Confort in Le Mans for tonight only ** Oct. we had an email fro...

GetHuman-fahys's Refund My Booking issue with Booking.com from October 2019

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The issue in GetHuman-fahys's own words
I booked Apartment tout Confort in Le Mans for tonight only ** Oct. we had an email from the apartment that our request was declined. It may have been confusion about arrival time. I indicated *-* pm which they may have interpreted as *-*. am, hence declined.*We arrived at apartment at *:** pm, no one present* phoned contact number, was advised "no longer in service'. *We came back at *:** pm, waited until *:** pm, no one present. Called contact number again, left message, no reply. *Gave up, and have now found other accommodation.*We can receive emails (but only when we have wifi, (eg, evenings*early mornings), but cannot send*reply to emails (server blocks relaying).*Back in wifi tonight, an email was received *:** pm tonight asking (in French) what time we expected to arrive? We saw message at*:**pm, and cannot reply by email.*As a heavy user of Booking .com, I expect a refund for the money already paid to Apartment tout Confort by Visa card.*You can call us on (**) **** *** ***

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Booking.com

Refund My Booking issue
Reported by GetHuman-fahys
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 28918 others
0 customers following this

Timeline

GetHuman-fahys started working on this issue
Oct 28th, 2019 6:55pm

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