Hello,*As I was trying to confirm my booking for my honeymoon which included flight, ho...

GetHuman3360546's customer service issue with Booking.com from August 2019

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The issue in GetHuman3360546's own words
Hello,*As I was trying to confirm my booking for my honeymoon which included flight, hotel, and rental car, it declined my card as I made the mistake of thinking I had a little bit to finish getting my money in my account. I then got my money in my account and tried to confirm my booking and it declined my card again and when I looked at my bank account I realized though it had declined it originally it still charged me for the rental car, the second time I tried it again charged me for my rental car at which point I assumed it was because I was unaware I did not have the funds in their due to the first charge so I went and put the remainder of my money into my account, assured I had the full amount the website said I needed and then submitted the confirmation again and yet again my card was declined. I now am sitting here with * pending charges of $***.**, or a total of $****.** of my money unavailable to me and no emails confirming anything and nothing to show for it. I am frustrated with myself as I feel I misunderstood something somewhere, and frustrated that I am now missing $****.** of my honeymoon money and need help

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Booking.com

Customer service issue
Reported by GetHuman3360546
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 20212 others
0 customers following this

Timeline

GetHuman3360546 started working on this issue
Aug 3rd, 2019 4:27am

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