I booked through you to stay at the Westone Manor hotel in Northampton at the beginning...

GetHuman-atdtltd's Complaint About My Stay issue with Booking.com from May 2019

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The issue in GetHuman-atdtltd's own words
I booked through you to stay at the Westone Manor hotel in Northampton at the beginning of January **** (*th to **th) **Confirmation number: **********.**I booked a flexible rate and on day, I told them I would only stay * nights, instead of *. The Operations Manager Godfrey promised me a refund of the one night. I have contacted the hotel directly on numerous occasions and still have no joy with the refund. I have been waiting * months and I think it is OUTRAGEOUS that this should happen. **I need to report this hotel as dreadful all round and I am extremely unhappy with this outcome.**I would be obliged if you can help me with this matter. I book many hotel through you. **Kind regards**Liz Owen
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Booking.com

Complaint About My Stay issue
Reported by GetHuman-atdtltd
May 9th, 2019 - 2 mons ago
I have an issue with Booking.com too
Not resolved
Seen by 3 customers so far
Similar issue to 13543 others
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Timeline
GetHuman-atdtltd started working on this issue
May 9th 7:32pm