I booked through booking.com at the Happy Rhino Hotel in Loop Street Cape Town for **st...

GetHuman-irenekal's customer service issue with Booking.com from January 2019

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The issue in GetHuman-irenekal's own words
I booked through booking.com at the Happy Rhino Hotel in Loop Street Cape Town for **st December checking out Sunday ** December. On our arrival we were not satisfied with the accommodation. The room was way to small dirty and no wardrobe space for our luggage, the windows were full of cement and construction rubble, the place was smelling cement paint and rubble, I suffer from Sinus and Asthma whats worse there was no parking we were told to go look for parking in the other streets. We never checked in left and when to find suitable comfortable accommodation at the Fountain Hotel for the same rate also booked online trough Booking.com. What a rip off and so deceiving online pictures about the Happy Rhino Hotel. Please refund our R****.** ASAP. We have been calling and sending emails to both you and the Happy Rhino hotel with no response, if you don't refund us we will take further action and expose this. Irene Kalako **********
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Booking.com

Customer service issue
Reported by GetHuman-irenekal
Jan 9th, 2019 - a mon ago
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GetHuman-irenekal started working on this issue
Jan 9th 7:25am