Hello I used booking.com October **th ****. I booked a hotel for a * night stay at the...

GetHuman-vday's customer service issue with Booking.com from October 2018

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The issue in GetHuman-vday's own words
Hello I used booking.com October **th ****. I booked a hotel for a * night stay at the Holiday Inn Hotel in Warren Michigan. I unfortunately had to end up getting called into work, I am a nurse and on call at times. I immediately cancelled the room within ** min. I ultimately got charged $***.** by holiday inn. Never went to the room or checked in for that matter. I called holiday inn the following morning and spoke to a front desk clerk. They weren’t the manager but told me booking.com never sent them to notification that I cancelled that night. I did receive the email from booking.com when I indeed cancelled my reservation. I’m still waiting for the manager of Holiday inn to call my today. But from what the clerk stated my money would be refunded once they got the proof that my reservation was cancelled. So therefore what can booking.com send them showing it was in fact cancelled?

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Customer service issue
Reported by GetHuman-vday
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 5970 others
0 customers following this


GetHuman-vday started working on this issue
Oct 22nd, 2018 1:46pm

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