confirmation number ********** pin **** We were to stay at Estudios Pelayo Guesthouse...

GetHuman1233640's customer service issue with Booking.com from September 2018

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The issue in GetHuman1233640's own words
confirmation number ********** pin **** We were to stay at Estudios Pelayo Guesthouse, we met a young man there he told us he had doubled booked the room, said he had another apartment * minutes away, we walked there, the apartment was on *th floor no lift, the bed had no linen, he said a girl was going to come that day to make the bed.. he gave us his ph number *** *** *** *** if we needed him , well the girl never came, the mattress had stains, no double sheets.. I found a single sheet (stained) put on bed as bottom sheet, then found * cotton sheets sewn up for duvet covers to put over us I rang him twice No answer, and texted twice, still no reply. When he took us there he had said there were three bedrooms, the other two had no windows at all, I told him I couldn't sleep there he knew this and accepted it. the beds were also not made up. We were there for three nights. we feel we expect a refund of sorts, and feel you need to remove them from booking.com especially after reading some of the comments from previous people. *Regards Raewyn Durling**ps I have photos of the room and mattress

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Booking.com

Customer service issue
Reported by GetHuman1233640
Sep 29th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 5029 others
0 customers following this

Timeline

GetHuman1233640 started working on this issue
Sep 29th, 2018 7:27pm

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