Dear sir* modem***Hi*i booked two hotel room which is partner hotel of spg from Booking...

GetHuman1183580's customer service issue with Booking.com from September 2018

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The issue in GetHuman1183580's own words
Dear sir* modem***Hi*i booked two hotel room which is partner hotel of spg from Booking.com , but i received a email from the hotel that mentioned the credit card name is not match , as the reservation is under ‘Early Bird Promotion’, full payment of entire stay will be charged to the given credit card upon confirmation and it is required to PRESENT THE RELEVANT CREDIT CARD UPON CHECKED IN FOR VERIFICATION PURPOSE. **However, the card is not mine, this is belong to my friend, so if I do not have mine card to hotel, how should I still keep the room. **Also, when I ask hotel for *rd party partyment, they rejected. So may I ask why booking made from online travel agency, hotel will not allow the *rd party payment?**And when I asked if i can earn spg point or not, the reservation staff told the reserved room was not allowed to earn point,may I ask the reason why he can’t earn the point and why only payment on guest own account can make point, I don’t know what is different?**Looking forward to hearing from you,many thanks.**Vincent
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Booking.com

Customer service issue
Reported by GetHuman1183580
Sep 22nd, 2018 - 2 mons ago
I have an issue with Booking.com too
Fixed
Seen by 7 customers so far
Similar issue to 4705 others
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Items needed
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Booking reference
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Timeline
GetHuman1183580 started working on this issue
Sep 22nd 3:47pm
GetHuman1183580 indicated the issue is not fixed yet.
Sep 26th 2:54pm
GetHuman1183580 indicated the issue is not fixed yet.
Sep 26th 2:55pm
GetHuman1183580 indicated the issue is not fixed yet.
Sep 26th 2:56pm