There was reservation made under my husband’s name Guadalupe Munoz at the SpringHill Su...

GetHuman-noramm's customer service issue with Booking.com from September 2018

3 views
 | 
4554 similar
 | 
0 following
Help with my Booking.com issue
First: share to improve GetHuman-noramm's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-noramm to get a Booking.com rep on the line!
Always use the GetHuman Phone tocall Booking.com. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-noramm's own words
There was reservation made under my husband’s name Guadalupe Munoz at the SpringHill Suites Richmond Northwest. The reservation was made for Friday check-in till Saturday check-out. However, we arrived at the hotel on Friday after midnight, it was too early for checkin and there was also no rooms available like the one we reserved. We were offered instead a king size bed room and we were told the booking room was cancelled. While looking at our bank statements we noticed we were still charged for the booking reservation. At checkout at the hotel, we asked the receptionist about the situation and we were told that the hotel couldn’t do anything about the case and we could only call booking and get our refund. We were told that we were charged because apparently it charged as a no call no show, even though when we were offered the king size room we were told the reservation was canceled. We are not understanding why this was still charged the full $*** price for the room that was not used even though the room reservation was cancelled. We are not satisfied with the booking experience and would like a full refund.
GetHuman-noramm did not yet indicate what Booking.com should do to make this right.
I have an issue with Booking.com too
How GetHuman-noramm fixed the problem
We are waiting for GetHuman-noramm to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Booking.com email you?
This email address isn't valid
Follow this issue
See how GetHuman-noramm fixes it.
This email address isn't valid

Booking.com

Customer service issue
Reported by GetHuman-noramm
Sep 19th, 2018 - 6 mons ago
I have an issue with Booking.com too
Not resolved
Seen by 3 customers so far
Similar issue to 4554 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman-noramm started working on this issue
Sep 19th, 2018 8:05pm