Hi,*I hate to complain but as it was an important event I have to. *The unfortunate boo...

GetHuman-gillnico's customer service issue with Booking.com from August 2018

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The issue in GetHuman-gillnico's own words
Hi,*I hate to complain but as it was an important event I have to. *The unfortunate booking of the Apartment at **** Romaine St LA California.**As the hotel manager showed us around all we could do was hold our breath because Stale and Fowl Smell *Smelt like dead rodents. He put on the air conditioning and apologised for the heat which we could hear ourselves speak because it was so noisy. The view was awful.**The apartment was Very Worn and tired not what you want to see after a long journey nothing like the photo’s on your website. Not your usual stand of accommodation. **I have included photo’s *I booked the **-** at this accommodation from my email address *****@***.com under the name of Mr David Nicoll. Confirmation number ********** we paid for the accommodation via PayPal to the manager the amount of $***.**. **This trip It was supposed to have impressed her as it is a special trip for my wife on her **th Birthday and our Wedding Anniversary she was in tears when she saw the apartment as the description and the photos look nothing like what we expected. *As you may will realise that my wife Gill Nicoll had to book another accommodation though you for those nights **th-** we stayed at the Sheriden Hotel her email address is *****@***.com I have included a copy of the reservation confirmation number **********.**We would like a refund to cover part what my wife at the Sheriden Hotel****Yours faithfully,**Mr & Mrs D Nicoll

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Booking.com

Customer service issue
Reported by GetHuman-gillnico
Aug 28th, 2018 - 3 years ago
Fixed
Seen by 6 customers so far
Similar issue to 3514 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-gillnico started working on this issue
Aug 28th, 2018 1:08am
GetHuman-gillnico confirmed the issue is fixed. Hooray!
Aug 29th, 2018 2:13am
GetHuman-gillnico confirmed the issue is fixed. Hooray!
Aug 29th, 2018 5:10pm

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