I have booked a hotel in Australia and it said that the last cancellation date is decem...

GetHuman1021638's customer service issue with Booking.com from August 2018

Help with my Booking.com issue
The issue in GetHuman1021638's own words
I have booked a hotel in Australia and it said that the last cancellation date is december,**** and won't charge me before this date. However, the hotel suddently charge me in **th June with AUD ****.** and I called the booking .com to ask for help and they helped me to request the hotel to refund the exact amount in AUD. When I checked my bank statement, it returned to me not as said within *-** working days but one month. This cause me to lost money due to the different exchange rate. I just wanna to know if I can refund the exact amount due to the change in exchange rate in HK and AUD? I want to complain is that the refunding procedure takes a month but not *-** days working day which cause my lost to be higher due to changing exchange rate. *I didn't experience this before when I use booking.com to book a hotel and it charge me the whole sum of money before the cancellation date. What should I do to refund the whole amount in HK dollars without the lost due to exchange rate? Please contact me as soon as possible. Thanks a lot.**I have cancelled that booking but my previous booking number of that hotel (merchant hill hotel in australia) is **********, pin number is ****.*Looking forward to hearing from you.
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Booking.com

Customer service issue
Reported by GetHuman1021638
Aug 22nd, 2018 - 3 mons ago
I have an issue with Booking.com too
Fixed
Seen by 5 customers so far
Similar issue to 3280 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman1021638 started working on this issue
Aug 22nd 2:43am
GetHuman1021638 indicated the issue is not fixed yet.
Aug 22nd 4:16am
GetHuman1021638 indicated the issue is not fixed yet.
Aug 22nd 5:29am
GetHuman1021638 indicated the issue is not fixed yet.
Aug 23rd 4:03am