I purchased a Columbia ** cup(** oz) cross plate online V****-ISR. Unfortunately, it is...

GetHuman1965328's customer service issue with Bodum from January 2019

7 views
 | 
166 similar
 | 
0 following
Help with my Bodum issue
First: share to improve GetHuman1965328's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1965328's next move: talk to Bodum when they open.
Bodum's call center is closed now. We will send GetHuman1965328 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1965328 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1965328's own words
I purchased a Columbia ** cup(** oz) cross plate online V****-ISR. Unfortunately, it is defective. The silicone seal that is sandwiched & heat sealed between the two plastic rims was not properly placed and one side is hanging out of the plastic rim. It is not usable as is. I would like a replacement part and instructions to return the one that I have. My name is Andrew Antonczyk, *** W, Surf Street ****, Chicago, IL *****. Date of order ******. It was shipped very promptly by LaSaint Logistics, Romeoville IL.*Customer PO *US-B*C-************. Thank You.
GetHuman1965328 did not yet indicate what Bodum should do to make this right.
I have an issue with Bodum too
How GetHuman1965328 fixed the problem
We are waiting for GetHuman1965328 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Bodum's attention and get better help faster. Tap below to get started.
Having Bodum issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1965328 fixes it.
This email address isn't valid

Bodum

Customer service issue
Reported by GetHuman1965328
Jan 14th, 2019 - 9 mons ago
I have an issue with Bodum too
Not resolved
Seen by 7 customers so far
Similar issue to 166 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1965328 started working on this issue
Jan 14th 10:19pm