I became a victim of identity theft this passed week, where a bank account was opened i...

GetHuman5733278's Report Fraud issue with Bluebird by American Express from February 2021

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The issue in GetHuman5733278's own words
I became a victim of identity theft this passed week, where a bank account was opened in my name through MetaBank with a Bluebird card. I received the activation letter and the debit card in the mail on ********. I tried to contact someone to inform them of the theft in order to cancel the account and flag the card. There is no way to contact a customer service rep to handle this without talking to a automated prompt. The account * is *************. I also filed a police report with the NYPD detective squad at the *** precinct in Staten Island, New York, where I met with Detective Commender to try and resolve this issue. We came across this to see if anyone can respond back to me in order to resolve this issue and finally speak to an actual customer service rep. Thank you for your time and I would really appreciate if someone could get back to me so I can Speak with someone. This is a major issue and I need It resolved immediately.

GetHuman5733278 did not yet indicate what Bluebird by American Express should do to make this right.

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Bluebird by American Express

Report Fraud issue
Reported by GetHuman5733278
Feb 8th, 2021 - 6 months ago
Not resolved
Seen by 15 customers so far
Similar issue to 2656 others
0 customers following this

Timeline

GetHuman5733278 started working on this issue
Feb 8th 4:46pm
GetHuman5733278 indicated the issue is not fixed yet.
Feb 17th 4:09pm

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