Bluebird by American Express Customer Service Issues

Today, I received a Bluebird Card in the mail without my authorization. Yesterday, I received a letter from Discovery about an attempted checking account opening that I did not initiate. When I called [redacted] and followed the prompts to speak to the card owner, I was asked for my social security number and a pin I did not possess. The automated system did not provide an option to speak to a live person. I want to ensure the immediate closure of this unauthorized account. Last August, I fell victim to a scam involving Mark Edwards at [redacted], who used stolen credit cards to pay my bills after promising me a loan. As a senior on a fixed income, I cannot afford further exploitation. I plan to inform my son-in-law, who works in law enforcement, about this situation. Thank you. J. Tatarka

For the past five days, I have been attempting to assist a friend in registering her new card online, but I have encountered continuous issues. Despite contacting support and being assured the problem would be resolved, following the suggestion to delete cookies from the computer did not solve the problem. Every time I fill out the required information, I receive a message stating that there is already an existing account, which is not true as she had one a decade ago and the old account was supposed to be removed to start fresh. The situation remains the same, with no progress, and blaming the ongoing issues on Corona is unwarranted.

I have not received my card as I moved to a new area where my mail is not forwarded. I cannot recall my user ID or password after not using it for a while. I need assistance on how to obtain a replacement card as I receive statements but cannot register a card I never received. Urgent help is needed as I cannot conveniently receive mail at my current address in Clarkton, NC. The old address was [redacted] Vaughn Road, Reidsville, NC [redacted], and the new address is PO Box 12, Clarkton, NC [redacted]. Thank you, P.A. Email: [redacted]

I mistakenly provided incorrect account and routing numbers for my spouse's IRS information for the stimulus check. The deposit was made on May 28, but the money hasn't reached our accounts and hasn't been returned to the IRS. I urgently need assistance to resolve this issue as my spouse is in need of the funds. I am requesting Bluebird to either deposit the money into his account or return it to the IRS for a paper check to be issued. Unfortunately, I cannot communicate via phone, so please reach out to me through text or email for further assistance. My contact details are [redacted] or [redacted]

I had a temporary card but never received a permanent replacement in the mail. I received a refund on the temporary card which is lost now. When I contacted Blue Bird customer care, the representative mentioned that a permanent card was ordered to replace the temporary one, and the funds were locked until I activate the new card. After calling on 8/25/20 to unlock the funds, I had difficulty with the process. One representative mentioned that a new card was ordered instead of replacing the temporary one, and she attempted to guide me through the correct process online but the call failed. I am still unable to access my funds and need assistance promptly, or I will escalate the issue to the BBB.

I disputed several transactions totaling over $[redacted] and completed the required paperwork as requested. However, I received an email stating that the transactions were authorized, which I believe is incorrect. After contacting wish.com where the unauthorized transactions occurred, I discovered that my account was being charged for all the transactions deemed fraudulent. Despite being told my transactions were authorized, my account was suddenly closed without explanation. This move seems unfair as it appears that my account was closed to pursue the fraudulent transactions. If I cannot resolve this issue and receive my owed money, I will have to involve my lawyer. Regrettably, I will not recommend Bluebird to others due to this disappointing experience. I expected better service from American Express.

I received a cold call and purchased a website from a pushy salesperson on July 9, [redacted]. After reconsidering, I decided not to proceed and never provided any information for the website. Due to the impact of Covid-19, I am currently out of work and have no use for the website. I requested a refund of $[redacted] since no product was ever created, but they refused and closed the case. 30 days later, they charged me $59 for website maintenance despite the absence of a website. I immediately cancelled my Bluebird Amex card and obtained a new account number. However, when I disputed the charge, the customer service representative mistakenly categorized it as fraud. When this error was corrected, the dispute was closed in favor of the website company. Now I must contact the Refund Dispute Department to reinitiate the process. Despite explaining that it was not fraudulent during the dispute process, the employees were not informed about refund disputes. The website company refuses to refund me until a third party confirms it, even though I just seek my $[redacted] back due to the inactivity caused by Covid-19.

I bought a Bluebird Amex Debit Card at Walmart on 9/25/[redacted]. I tried to register it on 9/25, 9/26, and 9/28 without success. The system had issues with my password initially and later locked my account. Despite trying to unlock it and re-registering, there were further troubles with my address validation. My mailing address is set to a UPS Store PMB for privacy and convenience, a practice I've had since [redacted] without issues with other services. I prefer not to disclose my residential address for privacy reasons. I encountered difficulties with the automated customer service system and couldn't reach a live agent. The lack of this option, especially for seniors like me, is concerning. It would be helpful to have a call-back feature to avoid long wait times on the phone. I hope this matter can be resolved promptly.

Today around 1:30 PM MST, I attempted to withdraw $20 from a Bank of America ATM in Window Rock, AZ. Unfortunately, the machine did not dispense the money. I then tried a different BOA ATM nearby and still didn't receive the cash. I proceeded to use a Wells Fargo ATM about half a mile away, where BOA charged me $27.50. I checked my balance before going to Wells Fargo. Upon returning to the BOA ATM, I contacted their helpline, which directed me to reach out to my bank for assistance. The IDs of the ATMs I used were IAZD0807 and IAZD5878. The phone number for BOA that I called was [redacted]. I also tried reaching out to Bluebird at [redacted] at 1:34 PM but couldn't find the appropriate extension for my issue. I am seeking help to resolve this matter. Thank you.

When attempting to activate my new card from Walmart, I encountered an issue with the wrong email address linked to it. Despite numerous attempts to update the outdated email information, which I couldn't recall the password for due to its age, I was unsuccessful. Now, when I try to activate the card online, I receive an error message stating I've made too many attempts and should contact customer service. After calling the provided number and being informed that the card was activated prior to Verizon's involvement, I tried calling again but struggled to input the required numbers quickly enough on the automated system. Unfortunately, being 78 years old and residing in a nursing home, I am not adept at texting. I am seeking assistance to either lift the block on my account or obtain a phone number for Bluebird where I can speak to a representative directly.

My Bluebird American Express card was mistakenly left in my wallet at Father Joe's Villages in San Diego, CA, and unfortunately ended up being discarded along with the backpack it was in. There's a suspicion that my roommate, Paul V., may have taken my wallet from the backpack. I was away from June 23, [redacted], until September 25, [redacted], so there shouldn't have been any recent activity on the card, which had over $[redacted] before I left. I need to deactivate my current card and request a new one, but I don't have the account number handy. Here are the details I can provide: Name: Samuel Thomas Cardinal Address: [redacted] Imperial Avenue, #[redacted], San Diego, CA [redacted] Active since: April [redacted] Date of Birth: March 31, [redacted]

I had a troubling experience at Walmart today. While trying to make a purchase, the cashier informed me that my card had been declined, which was unexpected as I had $41.22 in my account. Following this, I was asked to leave and later confronted by the police due to an accusation made against me. Consequently, I have been banned from Walmart. Moreover, when I attempted to use an ATM at QT recently, my card was once again declined, showing a balance of only $1.22 and a suspicious $40 withdrawal that I did not authorize. It appears that the clerk might have been involved in a fraudulent activity.

Hello, I'm Jodi Lynn Schrobilgen, and I'm seeking assistance. In January [redacted], I bought a Bluebird Card at Wal-Mart in Richmond Hill/Savannah, Georgia to receive my pay from FIA RUA IRISH PUB/RESTAURANT at Ford Plaza, Richmond Hill, Georgia. Following DAVE GOODALL's instructions, I made account changes despite my concerns about a previous identity theft incident. Recently, I lost the card and discovered monthly statements on my partner DANIEL B. SCHILLING's phone, which I was unaware of. This led to me not having any card details or account information. Furthermore, I found out that my first stimulus payment could have been loaded onto the card, though I have not received a paper check yet. I'm worried that my partner accessed the funds without my knowledge. I apologize for my tone but I am frustrated with the situation and seek assistance to resolve these issues. Thank you for your understanding. Sincerely, Jodi Lynn Schrobilgen. [redacted]

My unemployment funds were mistakenly deposited into my girlfriend's account. Unfortunately, her account got suspended soon after, leaving us unable to access or transfer our funds. I reached out to customer service, but each time I called, I received inconsistent information. It's really stressful as there's nearly $[redacted] stuck in her account, and I cannot afford to lose that money. I just hope to have all our funds removed from her account and returned to us. A refund of the account balance would be greatly appreciated.

I noticed some charges on my account that are not mine. I contacted the company and requested the authorization code for the transactions to investigate further. I understand that a phone bill cannot be paid in person at 3:40 am due to its security restrictions, requiring payment in cash at a specific location. Unfortunately, Amex has been unhelpful in resolving this matter promptly. I am frustrated having to wait for the pending transactions to be canceled while being left without access to my funds.

On December 10, [redacted], I loaded $[redacted].00 onto my card, but 30 minutes later it started getting declined, and I couldn't access the money. Prior to adding the $[redacted].00, I already had $10.00 on the card. I contacted a Blue Bird employee who informed me that the funds would be available on my card within 3-7 days. However, the money has not been credited yet, and my balance still shows $0.00. The funds appear to be pending. I am frustrated as it is causing inconvenience. Kindly release my money promptly.

On December 16, [redacted], I encountered issues while trying to load $25 onto my Bluebird American Express card. Despite receiving an error message prompting me to retry, I successfully processed the payment. However, when attempting to transfer the funds to my sub-account, I encountered the same error multiple times. Upon reviewing my account later that day, I discovered a $[redacted] discrepancy, with the deducted amount not reflecting in my sub-account. The $25 should have been debited only once from my debit card and transferred to the sub-account accordingly. Kindly address this matter promptly. Thank you.

I recently received a Bluebird Visa card in the mail with my name on it, ready for activation. I did not apply for this card, and it has the wrong address listed. I attempted to contact customer service but was unable to reach a live operator, which is quite frustrating. I am concerned about who applied for this card, what Social Security Number is linked to it, and why it was sent to me without my knowledge. I believe there may have been a mistake or possibly a fraudulent act, and I urgently need to speak with a representative from Bluebird to resolve this issue.

I misplaced my Bluebird card a few months back, and I'm looking to replace it now. I would like to transfer the remaining balance of approximately $[redacted] to a new card. The system is requesting a four-digit number which I believe was [redacted], but I can't remember for sure. How can I reach out to your team to resolve this issue?

I've had my Bluebird account for 6 or 7 years. Unfortunately, I lost my card when the first stimulus payments arrived in April. It took two weeks to receive the replacement card, costing me $20 for expedited shipping. To my surprise, they sent me 3 or 4 cards in total, but the one with my first stimulus funds ends in [redacted]. Despite informing them repeatedly since May that my card was stolen, they now say I must wait 10 to 14 days for a new card to access my second stimulus payment. They claim they can't transfer the funds to the card ending in [redacted]. I'm frustrated and considering closing my account once I finally withdraw my stimulus funds.