Bluebird by American Express Customer Service Issues

I recently returned some items purchased from Amazon and the funds were credited to my Bluebird account. However, when I tried to log into the app to confirm the returned amount, I encountered issues accessing my account. Upon calling Bluebird customer service, the automated system stated that my account was suspended and the call disconnected without further options. Despite my efforts to find a solution or speak to a live agent through various channels, I have not succeeded. It is crucial for me to clarify why my account is suspended despite having available funds, especially with recent Amazon returns processed on the card. In the current pandemic situation where I am unemployed, these funds are essential to me. I kindly request Bluebird American Express to address this matter promptly and reinstate access to the remaining funds on my card. Thank you for your attention to this issue. Stay safe.

I am concerned about an unauthorized transaction of $[redacted] sent to Christopher Rice from my Bluebird account without my permission. I have been in a difficult financial situation while waiting for disability assistance, and this unexpected deduction has left me in a serious predicament. I have been trying to reach Bluebird for 7 hours without success to address this issue and request a refund of my money. My account ends in [redacted], and the transaction reference is SKRW2GZ6CR. Please contact me urgently at [redacted]. I have been a loyal customer for years and the urgency of this matter is of utmost importance to me.

If your refund has not been credited by April 18, [redacted], please contact your bank to verify its arrival. I am in need of speaking with a representative to resolve my IRS-directed refund inquiry. The funds were transmitted 5 days back, and despite my 30+ attempted calls, I have been unable to reach anyone. I am very unsatisfied and on the brink of sharing a highly negative review. Once the refund is received, I am inclined to close my account and refrain from recommending Amex. The lack of customer service options, including representatives, online chat, and app functionality, is frustrating. I dislike Bluebird and am eager for prompt resolution to close my account.

Hello, I am Dr. Harold Fred Jonas from Jacksonville, FL [redacted]. I tried calling your customer service number but couldn't reach anyone to assist me. I need to update my account information to have my Bluebird card sent to the Philippines due to the global lockdown from the Covid-19 pandemic. I will be staying here longer and need the physical card. Could you please advise where I can receive or pick up the card at Blk.4 Lt.4 Mars St. Mapayapa Vill. Pulanlupa Uno LasPinas City, Philippines under the name Budi Herry Sutarto? Thank you and stay safe. God bless.

I accidentally had a $[redacted] check generated from my account, which was both unnecessary and made out incorrectly. I am requesting for these funds to be promptly credited back to my account. I have been trying to contact you for over a month and have been on hold for hours, with no success. Please address this issue urgently and inform me once resolved. Kindly reach out to me via email or phone to provide guidance on the necessary steps. I believe my email address was provided for communication purposes. I trust that American Express will take responsibility for correcting this error, or I may have to escalate this matter to the Better Business Bureau.

I'm having trouble logging into my Bluebird card mobile app and online account. Despite having my username, password, security question, and answer handy, I'm locked out due to too many attempts. I've been attempting to contact customer service for a month, waiting on hold for over 2 hours without any luck. The Bluebird mobile app is also no longer available for download on the Google Play Store. I keep receiving error messages about my password and username, even after attempting to reset it. The reset process just leads to more frustration as I'm asked to enter my username and password, only to be told via email that my account is locked. I'm stuck in a vicious cycle of attempting to contact customer service daily, only to receive the same message or be hung up on after a lengthy wait. The recorded message advises using the online or mobile app for issue resolution, but I can't even log in to access them. Any advice on how to resolve this login issue with Bluebird would be greatly appreciated.

My BlueBird by American Express account was locked after I confirmed a purchase in response to an email, and now I've been trying to reach customer service for 5 hours. Despite my continuous calls, I have just been listening to hold music with no answer. I suspect they are intentionally ignoring my calls and keeping my funds on hold. Earlier today, there were unauthorized online purchases made with my card, but when I declined those, my account wasn't locked. However, as soon as I approved a legitimate purchase, they locked my account. It's been nearly six hours now, and I am still unable to reach anyone to help unlock my account. All I want is to regain access to my account.

I need to contact Bluebird customer service regarding my account. Recently, I was locked out after noticing a sudden incorrect balance showing all my money gone in less than a minute while logged in. I doubt this is accurate as no notification was received via email, which I typically get for any account activity. I need immediate access to my funds to address urgent family matters but can't utilize the website, app, or phone number. Please advise alternative ways to contact support and access my money to resolve this critical issue promptly.

Yesterday, I was locked out of my Bluebird account even though I was logged in. I called right away to provide my information to verify my account, but the representative gave me the wrong balance. My balance had just been correct a minute ago, so I believe there is an issue. Bluebird sends an email for every card transaction, so I suspect this may be a system error. I need to speak with Bluebird's customer service to resolve this concerning disappearance of most of my funds. I have been unable to reach them through the phone number provided and now I am unsure of what steps to take next to access and use my money in my account.

I am a family account holder, and I added my fiance as a cardholder. When he provided his direct deposit details for the $[redacted] stimulus payment, he used our Bluebird account information. Surprisingly, the payment was sent back to the IRS. It's confusing why Bluebird suggests using their service for the stimulus payment when they clearly aren't processing it correctly. This situation has left me and my three children without a home during the quarantine. We were relying on that money to make ends meet. It feels unjust that we are now homeless due to the poor handling of the deposit. It's disheartening that a company with resources like Bluebird is not assisting when people are struggling in these tough times.

#1 I'm having trouble depositing funds into my card as I received an error message instructing me to contact the authorizer. #2 I can't withdraw funds from my card due to an error message stating it's "temporarily unavailable." #3 I'm experiencing difficulty logging into my online account. My card isn't being recognized, and suddenly my username and password are invalid. #4 I've been unable to contact customer service to resolve these issues. I've waited on hold for up to 2 hours several times over the past few days to no avail. I plan to send a letter to customer care for assistance in understanding what's happening with my account. I need help accessing my funds and account. I have approximately $[redacted] on my card and have never encountered issues with deposits or withdrawals until now.

I received a payment request for $[redacted] via Bluebird. Within an hour, the funds were transferred from my secondary account to my main Bluebird account and then to an unknown individual. Despite contacting customer service and being denied a dispute, I was instructed to send a letter to their Florida office. It has been months without any communication from the back office. I am unsure of the next steps to resolve this issue. Your assistance is greatly appreciated. Thank you.

I recently signed up for a family account to add my boyfriend, who hasn't received his card yet. I'm unsure if his stimulus check can be deposited into the account before he activates the card. Can the direct deposit be made to an account with his name before card activation, or can it be sent to my card instead? He needs to contact the IRS today regarding his payment, which was initially declined by Bluebird. We hadn't set up a family account then, and they wouldn't allow the deposit into my account even though he requested it. I've now set up the family account for him, but we are waiting for his card to be delivered. Any assistance would be appreciated.

My Amex Bluebird account is currently locked for security reasons, and the customer service number is provided on the page for assistance. I have tried calling twice, but the automated system did not provide a clear path to address the issue. The recording only offered to check for a plan or make a purchase, which was not helpful. I have been a holder of the Amex Bluebird card for 1.5 years. Username: mecannon05

I made purchases for an online game called Coin Master using my temporary card, and the transaction went through despite insufficient funds on the card. I now have a permanent Bluebird Amex card with $[redacted] on it. However, when I try to pay off the debt to Amazon for the game, they inform me that Bluebird won't process the payment due to a possible technical issue. I specifically use this card for gaming and related purchases. Please help me resolve this issue so the payment can be processed successfully.

I need help unlocking my American Express Bluebird card as it is currently blocked from both online and phone banking. I have been trying for two weeks to reach someone without success. Yesterday, I waited on hold for one hour and 47 minutes only to speak to someone who couldn't help. I am on disability and really need access to my funds. All that is required is for someone in the fraud department to unlock the account. Thank you.

Since April 17, $[redacted] of my money has been on hold due to an issue with Enterprise Rent-a-Car. Initially, I was told my Bluebird card would be sufficient to secure a rental car, but later found out this wasn't the case. Enterprise mentioned that they released the funds on their end, shifting the focus to Bluebird as the cause of the continued hold. Despite trying to contact Bluebird's customer service team, it has been challenging to get assistance over the last two weeks, with no chat option or way to reach a live agent. I am eager to have the hold removed and access MY money. Once the funds are released, I plan to close my account with them. I find it unacceptable that Bluebird provides no options for customers to resolve disputes or issues, making it difficult to recommend their services.

My account got permanently suspended after my department of workforce services benefits were deposited last night. I have hundreds of dollars that I am entitled to on the account that I can no longer access. This account is the only one I use for banking. Without account access, I cannot reach my benefits from the IRS or Arkansas Department of Workforce Services. If I cannot access my Bluebird account, I will lose access to all the money I am entitled to.

I encountered an issue with my Bluebird by American Express account being permanently banned due to a discrepancy in a direct deposit. It took me a long time to locate a representative to assist me, but finally, I found a direct phone number to reach them at. The number is 1-[redacted]. They explained the situation and advised that if my account isn't resolved promptly, I will need to send a letter requesting a check for my remaining funds. I'm sharing this information as it was not readily available online. Avoid calling customer service as it only informs you of the account suspension without connecting you to a representative. I wish I had known this sooner to save time and frustration. Good luck to anyone facing a similar challenge.

Hello, my name is Erik G. Today I purchased a Bluebird Card with $30 loaded onto it, but was unable to sign up. Despite entering all the required information for registration, including my ID card number, I encountered an issue during the sign-up process. Upon attempting to sign up, I received a message stating I could not proceed. I am requesting immediate resolution of this matter to avoid escalating the concern to the CEO of American Express. During my call to the 24-hour customer service, I was informed that my account had been permanently locked. I am seeking clarification on why this occurred and whether it can be rectified. I anticipate a prompt response to address this issue. Failure to resolve this matter satisfactorily may result in negative feedback for Bluebird and American Express. Please address and resolve my issue promptly. Thank you, Erik G.