Toll-free · 24 hours, 7 days · Press 0. · Not eligible for Medicare and interested in purchasing an individual or family plan, press 1. If you are eligible for Medicare and want to learn more, press 2. Current member and recently submitted an application or have questions about billing or claims, press 3. Providers, press 4. Currently insured with us, press 5. Agents, press 6.
Toll-free · 24 hours, 7 days · For Provider Services - Facility · What are you calling about? You can say "claims" or press 1. Say "eligibility and benefits" or press 2. Or say "precertification" or press 3.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Blue Cross Blue Shield (MI) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press *9, then keep pressing 0 at each prompt.
Here is how our research team describes the way the Blue Cross Blue Shield (MI) phone system greets you: You can say "I am a member," "I am a provider," or "I am interested in finding out about coverage," or say it's something else.
Below are some clips we've found from Blue Cross Blue Shield (MI)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Blue Cross Blue Shield and Blue Care Network of Michigan.
Your call may be monitored and recorded for quality evaluation, training, and identification purposes.
First, please say which of these sounds right for you.
I'm already a member. I'm a health care provider.
I just enrolled. Or I'm interested in purchasing individual coverage."
Excerpt from a call with Blue Cross Blue Shield (MI)
Monday, January 15, 2024 6:10 PM
They may ask you to say or enter information
"Thank you for calling Blue Cross Blue Shield and Blue Care Network of Michigan.
Your call may be monitored and recorded for quality evaluation, training, and identification purposes.
First, please say which of these sounds right for you.
I'm already a member. I'm a health care provider.
Or I'm interested in purchasing individual coverage.
You already have an individual coverage plan. Right?
Please say or enter the numeric portion of your enrollee ID."
Excerpt from a call with Blue Cross Blue Shield (MI)
Monday, March 11, 2024 12:48 PM
What are the hours and when should I call?
Blue Cross Blue Shield (MI) operates the call center for this 888-288-2738 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 52 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Blue Cross Blue Shield (MI) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Blue Cross Blue Shield (MI) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Blue Cross Blue Shield (MI) is Friday.The most busy day to call is Monday, which averages 425% more phone calls by comparison.Again, this is based on a sample of 52 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call Blue Cross Blue Shield (MI)
In summation, the best day to call Blue Cross Blue Shield (MI) is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Blue Cross Blue Shield (MI) staffs the call center well on Friday.
Why Customers Call Blue Cross Blue Shield (MI)
If you have time to do a bit of reading before you call Blue Cross Blue Shield (MI), we recommend you read over some of our problem-specific articles.
Blue Cross Blue Shield (MI) is a trusted and reputable health insurance provider in Michigan. As a state-specific organization within the Blue Cross Blue Shield Association, it offers comprehensive health coverage to individuals, families, and businesses throughout the state. Blue Cross Blue Shield (MI) has a vast network of healthcare providers, including doctors, hospitals, and specialists, ensuring members have access to high-quality care. With a focus on promoting wellness and preventive services, it offers various plans tailored to meet individual needs and budget. Blue Cross Blue Shield (MI) provides reliable customer service and easy-to-use online tools for managing health plans and claims. With its commitment to improving health outcomes and providing affordable coverage, Blue Cross Blue Shield (MI) is a trusted choice for health insurance in Michigan.
The cost of Blue Cross Blue Shield (MI) coverage varies and depends on several factors. These factors include your age, location, type of plan, and any additional coverage you may need. Blue Cross Blue Shield (MI) offers a range of plans to suit different needs and budgets. To get an accurate estimate of the cost, it is recommended to request a quote directly from Blue Cross Blue Shield (MI) or speak with a representative who can explain the options and associated costs based on your unique circumstances. This allows you to evaluate and choose the plan that best fits your budget and healthcare needs.
Click the link above to get answers to just about any Blue Cross Blue Shield (MI) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Blue Cross Blue Shield (MI), and their purpose. Are any of these similar to the reason you are trying to call?
Insurance coverage inquiry: "I'm trying to locate how to cover our son since my husband retired and we switched insurances."
- From a call lasting 71m 36s , Feb 5, 2024 6:53 PM
More Blue Cross Blue Shield (MI) Customer Service Contacts
There are of course other ways to contact Blue Cross Blue Shield (MI) customer service besides the phone. Below we list the best ones, by medium.
Blue Cross Blue Shield (MI) Customer Help Desk / Web Support
As a last, sometimes only, resort- Blue Cross Blue Shield (MI) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Blue Cross Blue Shield (MI)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Blue Cross Blue Shield (MI) agent. This phone number is Blue Cross Blue Shield (MI)'s best phone number because 3,864 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-288-2738 include Find a provider, Speak to an agent, Records, Prescriptions, Billing inquiry and other customer service issues. Rather than trying to call Blue Cross Blue Shield (MI) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Blue Cross Blue Shield (MI) has 3 phone numbers. It's not always clear what is the best way to talk to Blue Cross Blue Shield (MI) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Blue Cross Blue Shield (MI). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Blue Cross Blue Shield (MI). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.