months ago my account was hacked by someone overseas. i changed the password at the tim...

GetHuman-burchama's Hacked Account issue with Blizzard from April 2018

2 views | 278 similar | 1 following
Help with my Blizzard issue
First: share to improve GetHuman-burchama's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-burchama's next move: find and follow the right step-by-step guide.
Blizzard doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-burchama will need to dig through the advice provided by Blizzard, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-burchama can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-burchama may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-burchama's own words
months ago my account was hacked by someone overseas. i changed the password at the time but he was apparently deep in enough he was able to change the password again. it says that my account is unable to be found under the email it was before however i have it connected to my facebook and i can still connect through there however i have to have an authenticator which i did not have set up before so i can only assume it has to go through them and i was hoping i would be able to get my password* set up a new one and remove them from the account entirely. the username was PCDrew. i've been inactive for months because i have been spending time working on my computer to clear all of the bugs on it and trying to revert all of my other accounts back to the way they were along with recuperating from the stress.

GetHuman-burchama did not yet indicate what Blizzard should do to make this right.

How GetHuman-burchama fixed the problem

We are waiting for GetHuman-burchama to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Blizzard's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Blizzard issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-burchama fixes it.
This email address isn't valid

Blizzard

Hacked Account issue
Reported by GetHuman-burchama
Apr 29th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 278 others
1 customer following this

Timeline

GetHuman-burchama started working on this issue
Apr 29th, 2018 11:05pm

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies