months ago my account was hacked by someone overseas. i changed the password at the tim...

GetHuman-burchama's Hacked Account issue with Blizzard from April 2018

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Blizzard doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-burchama will need to dig through the advice provided by Blizzard, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-burchama can let us know if they help or not.
Before contacting them, items GetHuman-burchama may need:
Email on Account, Username, Password, Game Name, Console, Game Version Type, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-burchama's own words
months ago my account was hacked by someone overseas. i changed the password at the time but he was apparently deep in enough he was able to change the password again. it says that my account is unable to be found under the email it was before however i have it connected to my facebook and i can still connect through there however i have to have an authenticator which i did not have set up before so i can only assume it has to go through them and i was hoping i would be able to get my password* set up a new one and remove them from the account entirely. the username was PCDrew. i've been inactive for months because i have been spending time working on my computer to clear all of the bugs on it and trying to revert all of my other accounts back to the way they were along with recuperating from the stress.

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Blizzard

Hacked Account issue
Reported by GetHuman-burchama
Apr 29th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 3440 others
1 customer following this

Timeline

GetHuman-burchama started working on this issue
Apr 29th, 2018 11:05pm

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