On September **, **** I purchased a Blackberry Passport, order*RMA number...

GetHuman-wthomli's Technical support issue with Blackberry from February 2021

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The issue in GetHuman-wthomli's own words
On September **, **** I purchased a Blackberry Passport, order*RMA number **********. *Recently the battery has degraded to the point there it would not hold a charge. Rather than replacing it I bought a Blackberry KEYone. *The old passport is asking me for a password in order to even turn it on. I never did enter, or use a password to open it, so am at a loss regarding how to get the Passport turned on so its data can be transferred to the new KEYone. *Please help me to get this done. **Thank you

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Blackberry

Technical support issue
Reported by GetHuman-wthomli
Feb 12th, 2021 - 3 months ago
Not resolved
Seen by 14 customers so far
Similar issue to 193 others
0 customers following this

Timeline

GetHuman-wthomli started working on this issue
Feb 12th 9:14pm

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