How Do I Recover My Blackberry ID and Password?
If you forgot your BlackBerry password, you need to recover it if you want to access your BlackBerry again. You can do this from your BlackBerry phone or from a laptop or desktop. The recovery process is not overly complicated. Your BlackBerry ID is just your email address, so use the one you originally logged into the device with.
If you have a BlackBerry and can't log in, you may need to recover your ID and password. This article will teach you how.
Recovering Your BlackBerry ID
BlackBerry uses your email address for your user ID, so you should not have a difficult time recovering it if you can't remember which one you were using. Just try all of your email addresses until you find the one that works.
Recovering Your BlackBerry Password on Your BlackBerry
To recover your password on your BlackBerry, follow these instructions:
Go to the BlackBerry home screen. If you have a BlackBerry 10 OS, swipe down and tap Settings > BlackBerry ID. If you have a BlackBerry 7 OS, select Options > Device > BlackBerry ID. If you have a BlackBerry 6 OS, select Options > Third Party Applications > BlackBerry ID.
Next, select Forgot Password. Enter your BlackBerry ID. Select OK. Answer the password reset question. Select OK. A verification email will be sent to you. Go to your email account and open the email BlackBerry sent you. Click on the Change Your BlackBerry ID Password link. A password reset page will load. Answer the password recovery question. Enter a new password. Confirm the password, and then click Submit.
Recovering Your BlackBerry Password on a Laptop or Desktop
To recover your password on a laptop or desktop, follow these instructions:
Go to the BlackBerry home page. Click the Reset Your Password link under the Already Have a BlackBerry ID? header. Enter your username. A recovery email will be sent to you. Go to your email account. Open the email BlackBerry sent you. Click on the Change Your BlackBerry ID Password link. A password reset page will load. Answer the password recovery question. Enter a new password and confirm it. Click Submit.
Contacting BlackBerry
If you need help, you can reach a BlackBerry representative by phone or through the help forum.
Further questions?
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