I ordered a three month subscription and best selling gift set and was sent an empty en...

GetHuman4133003's Complaint issue with Birchbox from December 2019

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Name, Order number, Billing address, and Email address on the account
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4133003's own words
I ordered a three month subscription and best selling gift set and was sent an empty envelope, which took three weeks to ship. I reached out to customer service and a new one was shipped out but it was mailed to the WRONG ADDRESS to an apartment I haven’t lived in for * years. Why wouldn’t you use the same address I most recently had the package shipped to?? Also the same billing address. I have had the worst experience with a very simple task with this company. I now need to wait AGAIN for this to ship out. I want a new package sent Expedited and I want it delivered for free. I am not paying for this after you have messed up my order not once but twice now.

GetHuman4133003 did not yet indicate what Birchbox should do to make this right.

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Birchbox

Complaint issue
Reported by GetHuman4133003
Dec 21st, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 478 others
0 customers following this

Timeline

GetHuman4133003 started working on this issue
Dec 21st, 2019 1:49pm

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