I had the game opened jack pot America I went to the bathroom when I got back I had ** ml chips from over *** ml chips your slot malfunctioned I wrote in about this when it happened I have a ticket number ******* it happened on *-**-** it was around **:**-*am pacific time. I’m amazing client I have spent close to **** dollars on the big fish app and close to **** on jack pot magic I love your apps I’m just really upset this happened and all I want is my missing chips that your slot took it was not my fault this happened if I don’t get my chips back I’m going to be forsed to delete my account with you guys and call my bank and report a fraud so I can get my money back that I have spent on the chips that were taken from me and I’m going to have to call my attorney... if I get my missing chips back I will not call my bank or my attorney I will continue to purchase chips from your company I just want you guys to do what’s right sines it was not my fault that the game malfunctioned. I have a lot of friends on the big fish app and they told me that you guys are extremely good about getting peoples chips back when this kind of thing happens so I’m praying that they are right. Please get back to me... I’m not trying to be a jerk I hope you can understand why I’m upset thank you for your time your number one fan and clien Jayda... again friend ship code is ********... ticket *******
GetHuman2634067 did not yet indicate what Big Fish Games should do to make this right.
I have an issue with Big Fish Games too
How GetHuman2634067 fixed the problem
We are waiting for GetHuman2634067 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.