I recently purchased Secrets of Great Queens Old Town Collector's Edition for my mac. T...

GetHuman-ashgoblu's customer service issue with Big Fish Games from January 2019

Help with my Big Fish Games issue
The issue in GetHuman-ashgoblu's own words
I recently purchased Secrets of Great Queens Old Town Collector's Edition for my mac. The game will start normally but when it comes to the actual gameplay, it only plays for a minute or so and then crashes*shuts down to the game manager screen. I have read on big fish forums that other mac users are experiencing the same problem with this game and I think it has something to do with the developer.* What I would like to do is exchange the game for another one as this game is unplayable for me.
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Big Fish Games

Customer service issue
Reported by GetHuman-ashgoblu
Jan 8th, 2019 - a mon ago
I have an issue with Big Fish Games too
Fixed
Seen by 3 customers so far
Similar issue to 373 others
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Timeline
GetHuman-ashgoblu started working on this issue
Jan 8th 6:08am
GetHuman-ashgoblu indicated the issue is not fixed yet.
Jan 11th 6:48am