I don't know, maybe I didn't get with the right department!!

GetHuman1055683's customer service issue with Big Fish Games from August 2018

Help with my Big Fish Games issue
The issue in GetHuman1055683's own words
I have explained my problem in "The Problem - in Detail." ... I purchased Big Fish * Collector's Edition and I love it. I also have the others!! I am on Level ***, and I cannot get the wall or the jewels on the left side of the game to clear! Is there a trick to it? I have actually played this Level for * hours! (shame on me) and can't make it do anything to explode those two blocks. PLEASE help me. I have * other Tanks I need to keep up with!!! Thanking you in advance!!!
I would appreciate an email with the instructions on how to get those two walls exploded so I can go on and get to other levels in the game. I have * Fish Tanks so far, and would like to keep going!!! My health makes it so I have a LOT of "down time."
Well I have purchased A LOT of Big Fish Games since **** when I was a member. I was very ill, and really enjoyed playing your games!!!!
It has in the right margin here that the problem was "fixed". Well, I have looked in my email, and my spam folder, and I do NOT see any information about how to resolve this problem!!! What DO I DO?????
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Big Fish Games

I purchased the GAME Big Fish * Collector's Edition, and am stuck on level ***!!
Customer service issue
Reported by GetHuman1055683
Aug 30th, 2018 - 7 mons ago
I have an issue with Big Fish Games too
Fixed
Seen by 6 customers so far
Similar issue to 93 others
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Timeline
GetHuman1055683 started working on this issue
Aug 30th, 2018 2:49pm
GetHuman1055683 indicated the issue is not fixed yet.
Aug 30th, 2018 4:08pm
GetHuman1055683 indicated the issue is not fixed yet.
Aug 30th, 2018 4:18pm
GetHuman1055683 indicated the issue is not fixed yet.
Sep 1st, 2018 1:13pm