I paid for a three month subscription yesterday with BetterHelp after reading their bio...

GetHuman4930493's customer service issue with BetterHelp.com from June 2020

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The issue in GetHuman4930493's own words
I paid for a three month subscription yesterday with BetterHelp after reading their bio in the App Store after speaking with my counselor the automated response you get when you pick them they lead you to believe that you get a ** hours a day seven days a week immediate response in the chat sessions which is untrue they’re not even available on the weekends I have that in writing from my counselor my counselor ** hours later replied to me and told me that I should request a refund That I do require more intensive health there is no customer service phone number I have sent two emails and I do not want to wait for them to email me back just for them to say it’s been too long for them to give me a refund because that is completely unfair I am dealing with addictions and other very serious mental health disorders that I need help with immediately If someone could call me ***-***-**** that would be greatly appreciated my name is Joann Benison

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BetterHelp.com

Customer service issue
Reported by GetHuman4930493
Jun 9th, 2020 - 5 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 94 others
0 customers following this

Timeline

GetHuman4930493 started working on this issue
Jun 9th 11:58am