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BetterHelp.com Customer FAQ

Top Answers & How-to Guides

How do I Contact BetterHelp.com Customer Service?

The question we are asked most often is about how to talk to BetterHelp.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What types of issues can BetterHelp counseling help with?

BetterHelp counseling is designed to assist individuals dealing with a wide range of mental health issues and life challenges. This...
Ask any question you have about BetterHelp.com customer service, get an answer now.
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About BetterHelp

What is BetterHelp?

BetterHelp is an online counseling platform that offers convenient and professional mental health support. It provides accessible therapy...
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Online Counseling Process

How does online counseling work?

Online counseling, offered by BetterHelp.com, brings convenient and effective therapy straight to your fingertips. The process begins...
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How much does counseling on BetterHelp cost?

The cost of counseling on BetterHelp varies depending on the plan you choose. We offer different subscription options tailored to meet...
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How often can I schedule counseling sessions?

You can schedule counseling sessions as often as you need at BetterHelp.com. The frequency of your sessions depends on your personal...
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Can I switch therapists if I'm not satisfied?

Yes, you can switch therapists if you're not satisfied with your current one. At BetterHelp, we understand that a strong therapeutic...
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Confidentiality and Security

Is my counseling information confidential?

Yes, your counseling information is confidential. At BetterHelp, we prioritize your privacy and follow strict confidentiality guidelines....
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Technical Requirements

Do I need any special software or equipment for online counseling?

No, you do not need any special software or equipment for online counseling with BetterHelp. Our platform is accessible through a web...
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Therapist Qualifications

What qualifications do BetterHelp therapists have?

All therapists on BetterHelp possess a minimum of a master's degree or a doctoral degree in their respective fields of mental health....
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Insurance Coverage

Will my insurance cover counseling on BetterHelp?

BetterHelp does not accept insurance. However, they strive to make mental health counseling more accessible and affordable by offering...
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International Usage

Can I use BetterHelp outside of the United States?

Yes, it is possible to use BetterHelp outside of the United States. BetterHelp provides online therapy services that are accessible...
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Scope of Counseling

What types of issues can BetterHelp counseling help with?

BetterHelp counseling is designed to assist individuals dealing with a wide range of mental health issues and life challenges. This...
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Help me with my BetterHelp.com customer service issue

Ask any question you have about BetterHelp.com customer service. We will do our best to get you answers right away.
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