I’ve just found a good counselor on Betterhelp.com and suddenly unable to use the messa...

GetHuman3466507's customer service issue with BetterHelp.com from August 2019

Help with my BetterHelp.com issue
The issue in GetHuman3466507's own words
I’ve just found a good counselor on Betterhelp.com and suddenly unable to use the messaging function of the website. I’m registered and have a PIN, etc. and seem to be able to sign in. This morning I wrote on my “Journal” page and clicked on “Share with counselor” which Is done successfully with a previous counselor. Couldn’t tell if it went through and didn’t want to keep clicking and send multiple times. NOW when I click on the “Session” icon I see the counselor has sent me a message, and all I can see is a small window onto my journal entry, no place to respond to his message and I don’t think the journal entry sent either. It’s like the journal entry is stuck in transit! Help!

GetHuman3466507 did not yet indicate what BetterHelp.com should do to make this right.

How GetHuman3466507 fixed the problem
App tends to run slow, slow to respond to clicks and screen changes. This was way long, but eventually, when I went back to the “Sessions” page where the journal entry button was for whatever reason still showing, I clicked one more time - and voila. Sent immediately, confirmation message popped up and this I could access messaging box to communicate with counselor again.
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BetterHelp.com

Customer service issue
Reported by GetHuman3466507
Aug 22nd, 2019 - 2 years ago
Fixed
GetHuman3466507 shared how to fix
Seen by 11 customers so far
Similar issue to 118 others
0 customers following this
Items needed
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Timeline

GetHuman3466507 started working on this issue
Aug 22nd, 2019 5:23pm
GetHuman3466507 confirmed the issue is fixed. Hooray!
Aug 23rd, 2019 6:05pm

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