I bought a Samsung fridge from you among others appliances, wich were delivered on December ****. Last weekend the fridge stopped working and defrosted all I had in the freezer, I could not believe a ** month new fridge will do that, I had a Kenmore before for ** yrs and never had a problem. I called on Monday, *** and one of your rep told me the earliest appointment was Thrusday *** from *-*:** PM. I bought from you an extended warranty for * yrs.* On Thursday , I called in the morning to see if I could get a time window, and your automatic response kept on repeating, it was * to *, then I went to the website and it had the same thing. Finally, at *:** PM I called again, waited to speak with a one of your Geek Squad and afer ** minutes I was finally helped, he gave me a number to call *** ******* and a ticket number. I called just to find out I did not have an appointment. They blame it on your rep for not given them the manufacture number, which I did give it to him when I made the appointment. The person told me the earliest possible was next Thursday, ****. You can imagine how upset I am, we are senior citizens and my husband is **, I asked the person to let me talk to a manager to see if they could moved the appointment and she, said the manager was going to call me back, I called again yesterday and I am still waiting for that call back. In the meantime , I called Best Buy again, and I requested to speak with a Supervisor, this was after many calls without being able to get thru. The Supervisor was busy but promised to call me back, which he did around *:** of the same day, he was trying to find a solution and put me on hold, then he came back and told me he was still working on it and was going to put me on hold again, at the same time my husband’s doctor was calling with results and I told the supervisor if he could call me back instead of putting me on hold, he said yes. I never got the call, that afternoon so yesterday about **:** AM I called again waited ** minutes to be connected and request to speak with the supervisor again, who was busy so I decided to be put on hold and wait for about ** more minutes. The moment the supervisor got the phone I was disconnected and did not call me back .This is not a way to treat a customer, I regret the fact that I chose you when I remodel my kitchen and bought all the appliances from you. I am planning to file a report on your company and the service
GetHuman5055502 did not yet indicate what Best Buy should do to make this right.