I logged on to make a payment, only to get a message I have NEVER gotten before. I use...

GetHuman3247238's customer service issue with Best Buy from July 2019

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The issue in GetHuman3247238's own words
I logged on to make a payment, only to get a message I have NEVER gotten before. I used my password and received back SORRY, YOUR PASSWORD DOESN'T MATCH WHAT WE HAVE ON RECORD. I have used this password since I created this account. After * tries, I changed my password. It STILL won't let me thru. Counting my recovery password receipts, I have tried to log on my account to make payments ** times! I had to make my latest payment on ***** thru the telephone. UTTERLY RIDULOUS! Since there is no charge, I will continue to make payments thru the phone, however, I love paying online so that I can receive a receipt to print off. Hopefully, I'll still receive a receipt, even though I paid by phone, but this experience left me exhausted and frustrated. Is the website being reconstructed, and if so, wouldn't a warning on your home page make a useful tool and then direct your online customers to pay by phone until the matter is resolved? This has been a waste of constructive time.

GetHuman3247238 did not yet indicate what Best Buy should do to make this right.

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Best Buy

Customer service issue
Reported by GetHuman3247238
Jul 14th, 2019 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 12376 others
0 customers following this

Timeline

GetHuman3247238 started working on this issue
Jul 14th, 2019 11:14pm

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