My husband bought a drone for our son for Christmas. A few weeks after Christmas, we we...
GetHuman1997374's customer service issue with Best Buy from January 2019
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The issue in GetHuman1997374's own words
My husband bought a drone for our son for Christmas. A few weeks after Christmas, we were reading the back of the package and noticed that some items like the charger and remote doesn't come with the item. For as much as was spent, both of those items should have came with it. When we went to return the item because of this, the man that waited on us (Shawn) He told us we missed the window to return by a week. He kept making excuses of why we couldn't return it. We understood. He looked at the box and opened the seal. He then asks if it had been opened. I replied not until you opened it. He kept dancing around the situation and wasn't going to refund the item. I stated to get a manager to override the refund. He acted like he didn't want to get to his manager but he did. He said he would have to look at the item to inspect it with his manager. It took maybe ** mins. He came back and stated a spare propeller was missing and the item can't be returned. My husband and I both said the item wasn't opens in our possession at all so therefore *. It must have been opened at the store and *. Someone took the extra item or it was shorted from the manufacturer. Shawn replied with not likely. He basically called us liars. So we asked to speak to a manager because he said he wasn't authorized to return outside the window or refund because of the missing item. He again, acted like he didn't want to get the manager. We waited for maybe ** mins until a manager came. Shawn told her we wanted to return the item but it was * days outside the window. Also, a piece was missing. She went through the box and pulled out everything for inventory. She counted the missing piece he stated was missing. She did refund the money. *I am upset that *. We were basically called liars through out the whole situation by Shawn and *. We never once got an apology from him.*I strongly feel he needs to work on his customer service skills. Don't dance around the situation and argue with the customer and make sure what you say is accurate!
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