My wife Karen Jones, made a purchase on Nov. **. When she was placing the order on line...

GetHuman1640748's customer service issue with Best Buy from November 2018

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The issue in GetHuman1640748's own words
My wife Karen Jones, made a purchase on Nov. **. When she was placing the order on line , she saw that the ship to address was incorrect so she changed it before placing the order . But when she did place the order , for some unknown reason Best Buy changed the ship to address back . That address was a old address that no one we know lives there anymore . So my wife Karen tried to cancel the order right away, but they told her it was too late . So we called to see if someone could help . We talked to somebody but they told us they could not do anything,we had to call back on Monday . I said no ,if we wait then it definitely will get shipped to the wrong address . Well we wasted our time because they wouldn’t help. Then in the meantime,my wife Karen gets a email saying it was canceled . Wrong again ,Best Buy lied to us again because Nov. ** my wife Karen gets a email saying the package is on its way, to the wrong address !! Surprise Surprise!! So back on the phone so I can waste my time again . So this time they tell me they will redirect the package to the correct address . I said ok,but what if it doesn’t happen what can we do? She said I will assign you a case number so you can give it to the next person you speak with if you have to. I said great. Well that was a joke!! Monday my wife Karen receives a email “ out for delivery “. Our you serious!!! So now back on the phone to waste more time, this time I have to wait **min for a call back. When they do call back,I give them the case * and I ask the person to please read me what the notes say? She says all it says is that will try to redirect the package. Our you serious! Is that all it says? She said yep. So now my patience is running thin !! So I said what can we do now? She has the nerve to tell me she can’t help me because my name was not on the account, my wife Karen has to call back,because I was at work and my wife Karen wasn’t with me . Now I’m really getting pissed. I have gotten nothing but the run around for * days. The case number is ********* . My name is Daniel Jones ,my phone number is ***-***-**** ,my email is *****@***.com. I hope I have not wasted my time again, but it will not surprise me,haven’t gotten anywhere yet. I guess my time doesn’t account for anything.
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Best Buy

Customer service issue
Reported by GetHuman1640748
Nov 27th, 2018 - 9 mons ago
I have an issue with Best Buy too
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Seen by 10 customers so far
Similar issue to 4918 others
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Timeline
GetHuman1640748 started working on this issue
Nov 27th, 2018 9:35pm