I want to point out an extremely dissapointing experience. I will never shop at your st...

GetHuman-shambles's customer service issue with Best Buy from November 2018

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The issue in GetHuman-shambles's own words
I want to point out an extremely dissapointing experience. I will never shop at your store ever again.**I placed an order online with the wrong address and billing information. It was wrong because your system changed a few years ago and I assume in your data migration the postal code was prefixed to the address line. Anyways, I noticed this right away and tried to call to upadate the billing and shipping address but the person I spoke to said that this wasn't possible. The person on the phone said they also were not able to cancel the order. I expected the order to be cancelled because it had the wrong billing information (this happened last year too). I then went into the store and bought it in person.**Just to be sure, I checked the order online frequently to see the status and if I could cancel it. I've never able to click into it because it is in (Pending) status. This is the case even now.*Then, early this morning I get a notification that the order I tried to update the address then cancel was shipped. IT'S SHIPPING TO THE WRONG ADDRESS. I TRIED TO CANCEL MULTIPLE TIMES * DAYS AGO. I ALREADY BOUGHT THE PRODUCT IN-STORE. You could imagine my frustration.**The order * is *********.
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Best Buy

Customer service issue
Reported by GetHuman-shambles
Nov 26th, 2018 - 10 mons ago
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GetHuman-shambles started working on this issue
Nov 26th, 2018 4:51pm