Went to Best Buy Montgomeryville. Realized when I got home that it was the wrong phone...

GetHuman1616942's customer service issue with Best Buy from November 2018

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The issue in GetHuman1616942's own words
Went to Best Buy Montgomeryville. Realized when I got home that it was the wrong phone. I wanted an IPhone XR *** gig and when I got home I realized it was the ** gig. I waited * hours in Best Buy to purchase this phone including waiting, updating and transferring contacts and purchase time. They also charged me for assembling the screen protector. When I got home and realized it was the wrong phone, I immediately called them. No one answered the phone although rang continually all through the night. That is in itself a DISGRACE! How can a consumer feel comfortable with a purchase when no one will answer the phone??? I am writing this to document my extreme efforts in contacting someone at BestBuy. I don’t know if I can get back to the store this weekend. Might have to be next week. I DO NOT WANT TO PAY A RESTOCKING CHARGE SINCE THIS WAS NOT MY FAULT! I was passed thru * different Best Buy sales people and somewhere this mistake was made. I think i know what happened but I’ll explain in more detail later. My name is Joyce Schneider . Phone number is ***-***-****. Customer service pin is **** ***-****-****** . Thank you.
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Bought a new phone. At Best Buy. They said they set my phone up . But when I got...is there a best buy in Baltimore Maryland?
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Best Buy

Customer service issue
Reported by GetHuman1616942
Nov 24th, 2018 - 10 mons ago
I have an issue with Best Buy too
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GetHuman1616942 started working on this issue
Nov 24th, 2018 4:26pm