Had a problem in a Best Buy Store in Houston. I was in the store for ** minutes and a m...

GetHuman-kcgunn's customer service issue with Best Buy from September 2018

26 views | 2468 similar | 0 following
Help with my Best Buy issue
Next: our robot will wait on hold for GetHuman-kcgunn to get a Best Buy rep on the line!
Always use the GetHuman Phone to call Best Buy. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-kcgunn's own words
Had a problem in a Best Buy Store in Houston. I was in the store for ** minutes and a manager never came to see about the complaint or concern I had. I was simply relayed a message by the cashier. The other problem is why there is an issue with customer pickup giving physical receipts and the csr at the pos giving bags for the purchase?**I made a purchase for a video game and was told that Gamer's Club Unlocked does not apply to video games that are on sale, this is what the csr at the pos, relayed from her manager. This is not true. I have purchased several games in the last month that were on sale or clearance and the Gamer's Club Unlocked discount applied. In addition the manager never came to the front to discuss it with me the customer. It is Store***** **** E Sam Houston Pkwy N*Houston, Texas *******I am requesting that the discount be applied to purchase, and better training be given to the managers and csr's in the store about customer service.

GetHuman-kcgunn did not yet indicate what Best Buy should do to make this right.

How GetHuman-kcgunn fixed the problem

We are waiting for GetHuman-kcgunn to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kcgunn fixes it.
This email address isn't valid

Best Buy

Customer service issue
Reported by GetHuman-kcgunn
Sep 7th, 2018 - 3 years ago
Fixed
Seen by 26 customers so far
Similar issue to 2468 others
0 customers following this
Items needed
Order number
Billing address
Email address on the order
Phone number on the order

Timeline

GetHuman-kcgunn started working on this issue
Sep 7th, 2018 9:11pm
GetHuman-kcgunn indicated the issue is not fixed yet.
Sep 7th, 2018 10:56pm
GetHuman-kcgunn indicated the issue is not fixed yet.
Sep 12th, 2018 9:52am