I have been a best buy geek squad subscriber for a year or so. I have a member id. I ge...

GetHuman-theschol's customer service issue with Best Buy from June 2018

Help with my Best Buy issue
The issue in GetHuman-theschol's own words
I have been a best buy geek squad subscriber for a year or so. I have a member id. I get emails to a specific email address. and I need to update my credit card information so they can continue to charge me monthly. I go to sign in......there's no account with that email address. But * days ago I got an email stating I needed to update that information for my card. I contact support.....I get transferred * times and get no answers, however, my credit card information got updated when I used the link in the email they sent me * days ago. yet I have no account according to the site. what the junk gives? if I don't have an account then don't charge me, but if I do, then fix the **** problem stope giving me the run around and multiple transfers because your customer support people do not understand the issue. after all you have my money, why need my account to be accurate?
GetHuman-theschol did not yet indicate what Best Buy should do to make this right.
I have an issue with Best Buy too
How GetHuman-theschol fixed the problem
We are waiting for GetHuman-theschol to fix the problem and share the solution with the rest of us customers.
Please help with my Best Buy issue
Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Best Buy email you?
This email address isn't valid

Best Buy

Customer service issue
Reported by GetHuman-theschol
Jun 13th, 2018 - 9 mons ago
I have an issue with Best Buy too
Fixed
Seen by 9 customers so far
Similar issue to 750 others
0 customers following this
Items needed
Order number
Billing address
Email address on the order
Phone number on the order
Timeline
GetHuman-theschol started working on this issue
Jun 13th, 2018 12:40am
GetHuman-theschol indicated the issue is not fixed yet.
Jun 13th, 2018 1:45am
GetHuman-theschol indicated the issue is not fixed yet.
Jun 14th, 2018 1:43am
GetHuman-theschol indicated the issue is not fixed yet.
Jun 14th, 2018 1:43am