I have been a best buy geek squad subscriber for a year or so. I have a member id. I ge...

GetHuman-theschol's customer service issue with Best Buy from June 2018

19 views | 750 similar | 0 following
Help with my Best Buy issue
Next: our robot will wait on hold for GetHuman-theschol to get a Best Buy rep on the line!
Always use the GetHuman Phone to call Best Buy. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-theschol's own words
I have been a best buy geek squad subscriber for a year or so. I have a member id. I get emails to a specific email address. and I need to update my credit card information so they can continue to charge me monthly. I go to sign in......there's no account with that email address. But * days ago I got an email stating I needed to update that information for my card. I contact support.....I get transferred * times and get no answers, however, my credit card information got updated when I used the link in the email they sent me * days ago. yet I have no account according to the site. what the junk gives? if I don't have an account then don't charge me, but if I do, then fix the **** problem stope giving me the run around and multiple transfers because your customer support people do not understand the issue. after all you have my money, why need my account to be accurate?

GetHuman-theschol did not yet indicate what Best Buy should do to make this right.

How GetHuman-theschol fixed the problem

We are waiting for GetHuman-theschol to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-theschol fixes it.
This email address isn't valid

Best Buy

Customer service issue
Reported by GetHuman-theschol
Jun 13th, 2018 - 3 years ago
Fixed
Seen by 19 customers so far
Similar issue to 750 others
0 customers following this
Items needed
Order number
Billing address
Email address on the order
Phone number on the order

Timeline

GetHuman-theschol started working on this issue
Jun 13th, 2018 12:40am
GetHuman-theschol indicated the issue is not fixed yet.
Jun 13th, 2018 1:45am
GetHuman-theschol indicated the issue is not fixed yet.
Jun 14th, 2018 1:43am
GetHuman-theschol indicated the issue is not fixed yet.
Jun 14th, 2018 1:43am

Paying Too Much for TV?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies