Hi there, my name is Lan Wen. I’ve been order mobile plan and reordered home internet p...

GetHuman-yympc's customer service issue with Bell Canada from May 2021

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Name on account, Account number, Billing address, Account phone number, Last 4 of SSN, and PIN on account
The issue in GetHuman-yympc's own words
Hi there, my name is Lan Wen. I’ve been order mobile plan and reordered home internet plan last Monday (May **) by phone , BCCWWQ*T is the order summary number that I received on that day. I also did everything bell asked me when there was a issue about request the carrier remove the port protection and get the account number. *Last Friday, a representative informed me on the phone that my SIM card is on the way and will be arrive in three to five business days to my address. I was so excited and waiting for the whole week. The magic thing happened is when I called bell today wondering where is the SIM card and the representative told me that my order is canceled. I never canceled my order and no one informed me or explaining why that my order is canceled during the the whole week! Also, the representative put me on the waiting line and I waited ** minutes on the line , at the end no one there. I don’t know what’s happening!! Very disappointed!*I’d like to get my order back as soon as possible, my phone can’t work without internet and data .

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Bell Canada

Customer service issue
Reported by GetHuman-yympc
May 30th, 2021 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 279 others
0 customers following this


GetHuman-yympc started working on this issue
May 30th, 2021 12:56am