Bell Canada Customer Service Issues

I did not receive a call back yesterday after waiting for 21 hours on Get Human. I wanted to bring to your attention that Bell had tasked Aecon to install fibe from a tower on Muley Point Rd in Ramara to Bayshore Village subdivision, which is happening today. A month ago, they completed a similar installation from Concession 10 to 20 Jones in Lakepoint Village, which are 2 and 4 miles away from the tower, respectively. I reside in Valharbour, a subdivision located around 1000ft from the Bell tower, yet approximately 70 homes in our area are being overlooked. I am eager to understand why we are not included in the fibe installation and would appreciate an explanation.

Request for Name Change on Account: I need to update the account information for Account #[redacted]14. Currently, Carmen Campbell and Lorne Campbell are listed on the account along with Bonnie Joule. Lorne Campbell and Bonnie Joule should be removed as Carmen & Lorne Campbell now live in different cities. Carmen Campbell is now in long term care at Chartwell. I am Claudette Andres, Carmen Campbell's daughter, and I hold the sole Power of Attorney. I should be listed on the account instead. Please let me know if you require a copy of the POA for verification. I have been encountering difficulties with updating this information. If you have any questions, feel free to reach me at [redacted] or [redacted]. Thank you.

I recently upgraded to a newer laptop, handed down from my daughter. I need assistance transferring my Bell.net and Gmail.com emails to this laptop and syncing them with my desktop and cell phone. I am not very tech-savvy, so please provide clear instructions. If feasible, I would like to have a phone conversation for guidance. Thank you.

I have been a long-time Bell customer in various cities. Despite being with Bell for many services, I am facing ongoing issues with my TV and phone services. The recent problems with my satellite dish and inconsistent signal quality are frustrating, especially considering the high bills I receive. I have encountered multiple repair visits over the years, but the issues persist. My attempts to request fiber optic installations have been unsuccessful. The repeated explanations from technicians about distance from the terminal, wiring problems, and dish signal issues have not brought lasting solutions. Even after relocating the dish and phone cable, the problems continue. I have been loyal to Bell despite these challenges, but the recent lack of TV service due to signal interference is unacceptable, especially with family visiting over the holidays. I am reaching out for urgent assistance and hope to speak directly with a Bell Canada supervisor to address these persistent issues.

I am deaf and have been experiencing internet issues since December 22, [redacted]. The Bel store in Sarnia replaced my modem and updated my wireless network to BELL246, but I was not provided with the new Wi-Fi password. The password from my original paperwork does not work for this new network. I need assistance to recover the password so I can access the network. I require a chat option as I cannot use the telephone. Please set up a chat for me as soon as possible. I am frustrated with the difficulty of reaching a service representative through chat. Please help me resolve this issue promptly.

I used to have Bell satellite TV at my Neepawa MB home until September [redacted] when I moved to the United Kingdom. I believed I had canceled my account and payments back then. The receiver was left in the house. The new owner wants to reconnect it but was informed by Bell that I need to cancel my account and give permission for them to use it. My name is Beverley Dean, and my husband is W F Dean. Our previous address was [redacted] Elizabeth St., PO Box [redacted], Neepawa R0J 1HO. The account password is [redacted], and my email is [redacted] The new user, Shawn Bremner, at Box [redacted], Neepawa, MB R0J 1H0, is a young family who wants to use this account. I confirm that I want to cancel my subscription and allow them to use the receiver and account. I will not be returning to Canada.

I am resending my message from a few moments ago. I am hesitant to pay CA$5 for the service as it has not been required before. As a customer, I expect to receive the necessary information and assistance. If there is an alternative solution to address my request, I would appreciate knowing. If this issue persists, I am considering canceling all services and going back to my previous provider. Additionally, I did not receive the code you mentioned sending to me. It did not appear in my email or as a message on my [redacted].

Dear Customer Service, I, Frank Nastro, am reaching out regarding account number [redacted]6ZZZ202. I attempted to contact your office through the chat line with no success. My concern is with the recent increase in my phone and internet bill from $[redacted].78 to $[redacted].43. As a retired individual, I expressed my financial limitations to Bell and was advised to contact the loyalty office by February 28. After doing so, an agent offered a reduced monthly rate of $85.00 until June [redacted]. However, my latest bill still reflects the higher amount of $[redacted].43. I kindly request for this to be rectified and to receive confirmation of the new adjusted amount for payment. I appreciate your prompt assistance in resolving this matter. Sincerely, Frank Nastro

Dear Customer Service Team, I am Frank N., and my account number is [redacted]. I have been attempting to resolve an issue with my bill since the end of February without success. My bill increased from $[redacted].00 inclusive of tax to $[redacted].00 inclusive of tax. After contacting Bell, I was advised to reach out to the loyalty department and was provided with a phone number. The individual at the loyalty department, upon consulting their manager, assured me that my next bill would be reduced to $85.00. However, upon receiving my most recent bill, it still reflects $[redacted].00 inclusive of tax. Subsequently, I have engaged in multiple discussions with Bell's Get Human Support Centre, which, unfortunately, has proven to be unhelpful. I kindly request that someone address my issue promptly. If it remains unresolved, I will be forced to seek alternative solutions. Thank you for your attention to this matter. Best regards, Frank N.

On Friday, my cordless phones suddenly lost their dial tone, displaying "no line" on the screen. At the same time, my television began cutting out, resembling weather-related interference. Surprisingly, my internet connection remained unaffected. Despite my husband inspecting the junction box and finding no issues, my phones still didn't work even after unplugging and restarting them. Unfortunately, my cell phone, a flip-top, has now stopped working too, showing no signs of life even after charging attempts. This is especially concerning as it holds nearly $[redacted] worth of minutes. I'm reaching out for help promptly as someone at the age of 73, going without any phone is unsettling. Your assistance in resolving these communication disruptions would be greatly appreciated. Thank you in advance. - Elissa S.

I purchased 2 tablets online through a chat service 9 days ago. Unfortunately, the order did not arrive last week and I was informed that the delivery was attempted when I was not home, which is inaccurate as we have not left the house due to health concerns and social distancing. The customer service agent mentioned that the order would be re-sent on Monday, but we have not received anything yet. The tracking number is [redacted]29. We are customers of Bell for internet, mobile, TV, and landline services. Our landline number is redacted and cell phone number is redacted. We reside at [redacted] King St. W., apt.[redacted] in Kitchener. Our names are Theo and Maria de Boer. I would prefer to resolve this issue through online chat rather than email. Your prompt assistance would be greatly appreciated.

On the morning of Tuesday, May 5, I discovered my modem was not working and needed a replacement. I was informed it would arrive within 1-2 business days. By Thursday evening, when it had not arrived, I called Bell for assistance. They claimed it had been delivered on Tuesday afternoon, which was not the case. They then advised me to visit a nearby Bell store to exchange the modem, which, if suggested earlier, would have restored my wifi sooner. I visited the store on Friday morning and was able to set up my new modem promptly, regaining wifi access. Today, on Saturday, May 9, at 3:15 pm, a package from Bell was delivered by Puralator, however, I declined the delivery. Regards, Kathleen C. [redacted]

Hello, my name is Rehmana M. and I reside at [redacted] St. Lawrence St, Oshawa. My phone number is [redacted]. My Bell account number is [redacted]88. I have encountered an issue with my Bell services. I contacted Bell via live chat last month and spoke with customer service representatives multiple times. Initially, my bill was $[redacted] but I later received a bill for $[redacted]. After speaking with a representative, my bill was adjusted to $[redacted]. However, when I called again, a different representative insisted my bill was still $[redacted] despite my explanations. I have found the communication frustrating and the bill remains high. If there are no suitable packages available, I may need to cancel my Bell services. Please contact me at your earliest convenience. Thank you and have a good day.

I received a free trial tablet with a minimum charge of $5 around July 6 or 7. I contacted Bell on July 10 seeking guidance on returning the product and was instructed to visit a Bell Store. Upon going to the Cloverdale Mall store, I was informed that they couldn't process the return since the product was shipped, not bought in-store. I called Bell again from the store for further instructions, but no email was sent to me as promised. On July 12, I called Bell and obtained a tracking number over the phone, then proceeded to the post office today to return the item but was told I needed a printed label from Bell. I feel frustrated as I have invested a lot of time in this matter and regret choosing Bell. The trial period is ticking away, and I urge you to email me the return slip and consider reducing my bill due to the inconvenience and time wasted.

There are a couple of cables running through my backyard. One is a Bell Fiber cable installed a few years ago, and the other is a black cable with a small cable attached to it. The black cable is hanging too low and can be easily reached in the yard. For safety reasons, I need it either removed or repositioned.

I am located in Japan and have been facing issues with Bell Canada blocking my calls to my sister in Canada from my landline. Despite the automated voice prompt claiming my number is blocked, this is incorrect. The prompt instructs me to enter a "10-digit number then press tone" to unblock, yet my number with the country code totals eleven digits. I am unsure which ten digits to enter. My attempt to resolve this over Bell's chat service resulted in frustration with a seemingly unhelpful automated system. I have successfully made calls to my sister for years without any blocking issues. Despite my sister's effort to resolve this matter, it remains unresolved. Due to the pandemic, visiting her is not possible, making phone communication essential. I kindly request assistance to enable me to use my landline to call my sister's landline. Thank you.

I had the Bell technician install high-speed (Fibe) at my residence on Sunday, July 26. The tech said everything was working, but it's not. I've called Bell several times for help, and they rebooted the modem twice. I made appointments for a technician to come on July 31, but no one showed up or called. Another appointment was scheduled for August 1, but again, nobody came or called. Our two TVs often don't work, and we've been without internet and WiFi for 10 days, impacting our home business. Despite entering the correct settings multiple times, our devices say "Incorrect Password for Bell [redacted]." We won't pay any charges from July 26 until this is fixed and expect a note on our account. Contact me at my new email, [redacted], or at my work email [redacted], or [redacted].

I have one cell phone through Bell, with number [redacted]. Last year, my phone was not connecting properly, and after being advised to get a new phone by a tech at Best Buy, I ended up with an iPhone XR in early November [redacted]. Later, I discovered my phone was only 4 months old and the issue was with my house's internet connection, not the phone. Before leaving for Mexico on November 18, [redacted], I contacted customer service to inform them I wouldn't be using the SIM card until April 5, [redacted], while in Mexico. They mentioned they would try to reduce charges during that time. I used a Mexican SIM card during my stay and faced delays returning to Alberta due to Covid, not coming back until July 5, [redacted]. Upon my return, after some struggles, the new SIM card worked with assistance from Best Buy. I am now looking to adjust my billing to include usage in the USA, particularly Montana, requesting reimbursements from November 18 to July 5 when I did not use Bell services. I hope to switch to a plan costing around $45 instead of the current $95 plus call charges. Your guidance on how to proceed or suggestions for a different carrier are highly appreciated. Thank you. - Pauline Thomas, Cochrane, AB

I have had a persistent issue with my Bell home phone line for about 9 months now. Despite repeated repairs by the technical team, I keep experiencing a dead phone line with my corded phone or a hissing noise on the cordless one. Currently, I have no home phone service. This marks about the 5th or 6th time I've reported this recurring problem. It's become inconvenient as I've lost approximately 1 month of service due to waiting for service appointments. I am looking for a lasting solution to this problem. Given my erratic work schedule in retail with little notice for time off, it's a challenge to be present for repair appointments. I will be available this week on Thursday, August 27, and Friday, August 28, but I'm uncertain about future availability.

My account number [redacted]02 is currently on hold because I am stranded in the USA due to the virus. I cannot return to Canada until the border crossing restrictions for re-entry are lifted. I placed my account for telephone [redacted] and internet b1hypt43 on hold until September 30, [redacted], hoping I could be back in Canada by that time. This did not happen, and I need to extend the hold on my account for another 6 months. Please extend the temporary hold on my account right away. If extra costs are due to place my telephone and internet on hold, kindly send me the amount to my email [redacted], and I will pay it promptly. You can also contact me at [redacted]. Thank you in advance, Ken McDonald.